Job Description SummaryAs a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous, and professional manner.
Job DetailsWhat You'll Do- Become proficient in scheduling through construction software program Buildpro
- Conduct Taylor Morrison procedures for home inspections and warranty work
- Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
- Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's Warranty Program
- Input and dissemination of warranty tickets and home inspections into Buildpro as well as distribute to appropriate contractors for completion
- Manage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim
- Administer Taylor Morrison's Warranty to include claim analysis, follow-up, and work to assure closure on every claim
- Provide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excel
- Complete customer service requests timely and accurately while providing optimal customer service
- You are willing to perform other duties as assigned
- Provide minor repairs by hand such as adjustments and general home repairs
Sound Like You?You might be just who we're looking for if you have...
- High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Ability to travel locally to meet with homeowners
FLSA Status: Non-ExemptThis position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
- Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
- Ability to move from task to task without loss of efficiency or productivity
- Ability to utilize time management skills, to organize and prioritize tasks
- Ability to adhere to established procedures and protocols
- Ability to perform in situations requiring speed, deadlines, or productivity quotas
- Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
- Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.
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