7,421 jobs for "Customer Support Engineer"

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Work independently or assist test engineer to Lead and administer Test technicians and Debug technicians for a specific workcell. Also to maintain proper record of all machine preventive, maintenance work for ISO requirement. Responsible for new projects/equipment set up commission to achieve the company/WC goal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diagnose and repair to component level on electronic circuit board assemblies while maintaining minimal quantities of Engineering and Component hold assemblies.
• Exhibit proficiency in the use of electronic test and measurement equipment.
• Ability to understand and utilize assembly documentation such as but not limited to the following; Schematics, BOM's, Visuals, Debug, Testing tools and procedures.
• Perform as a team member to achieve Diagnostic department's process yield goals focusing on non product failures (NPFs).
• Assist Test Engineering department in an ongoing data evaluation program for improving the efficiency of the diagnosis of assemblies.
• Support and helping TE install and develop new NPI project.
• Perform PM periodically to prevent all fault failure.
• Understand, recognize and execute Jabil production requirements, rules, policies and procedures ensuring compliance of WIP and 3-5-10 rules.
• Work efficiently to decrease non-preventative maintenance issues to achieve department's down-time goals.
• Frequent customer interface, including travel to customer sites for advanced diagnostic issues.
• Prepare daily reports and recommend solutions to technical problems as required.
• Perform preventative maintenance program to reduce down time and increase process yields to achieve departmental goals.
• May perform other duties and responsibilities as assigned.
• Enable to conduct test process in conjunction with the customer: In Circuit Test, Software download, Functional Test, extended tests - Burn In, HASS, Soak Testing, ESS, X-Ray.
• To lead and guide a group of test technicians for supporting production lines.
• To ensure all test equipment are maintained to the best condition for minimum downtime
• To interface with vendors and supplies for machine maintenance and calibration.
• To manage a good level of machine spares parts to ensure minimum production impact due to machine downtime.
• To set up the test equipment for new projects or new businesses.
• To provide cost reduction through automation and process simplification.
• To inspect all incoming test fixtures and jigs to ensure good working condition before release to production line.
• Participates in meetings, seminars and training sessions to stay appraised on new developments.
• Provide Project Management with accurate and timely quotations for all relevant tests, diagnostic and repair functions.
• Review all test processes and identify any untested components.
• Shall supply comprehensive and accurate documentation for all testers, component programmers and debug / repair processes.
• Contribute to the improvement of test yields, test efficiency, tester intermittence, electrical defects and overall tester development.
• Shall contribute to the training of Test Technicians, Debug Technician, Debug Operator, Test Operators and Component programmers.
• Investigate new and existing test and diagnosis methods to improve existing products and support advancing technologies.
• Ensure controls are in place to conform to ISO standards.
• Train and lead the Debug Technicians / Debug Operator to analysis the fault of the production line.
• To trouble shoot and analysis the unit unable repair by Debug Technician.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software.
• Advanced PC skills, including training and knowledge of Jabil's software packages.
• Ability to write simple correspondence. Read and understand visual aid.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

About Jabil

Made Possible. Made Better.

Size: 10,000+ employees
Industry: Manufacturing

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