754 jobs for "Manager, Change Management"

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in France.
**The candidate must hold the Capacité de Commissionnaire de Transport certificate in order to meet the local regulation. **

Responsibilities
- Overseeing the logistics operation in France, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications
- Bachelor's degree or higher, preferably with logistics transportation, or operations management background;
- At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management;
- Self-motivated and results-driven, analytical and data-driven.
- Fluent communication in French is required to communicate with merchants and vendors in France.
- Holder of Capacité de Commissionnaire de Transport Certificate

Preferred Qualifications
- Solid working experience in platform logistics within France, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or higher, preferably with logistics transportation, or operations management background;
- At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management;
- Self-motivated and results-driven, analytical and data-driven.
- Fluent communication in French is required to communicate with merchants and vendors in France.
- Holder of Capacité de Commissionnaire de Transport Certificate

Preferred Qualifications
- Solid working experience in platform logistics within France, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)