1,665 jobs for "Senior Customer Support Engineer"

Eaton's North American Sales Division is currently seeking a Senior Sales Engineer to join its team. This role can be located in Amherst, NY; Clifton Park, NY; East Syracuse, NY; or Rochester, NY, and focuses on power distribution solutions for the industrial market within the Eastern New York territory. This exciting opportunity provides the chance to build relationships with key customers and channel partners while executing sales plans and delivering customer-centric electrical solutions. The role combines sales, technical support, market intelligence, quotation development, and customer presentations.

Join Our Team: Making a Difference at Eaton

Are you passionate about working for a company that not only delivers cutting-edge solutions but also prioritizes ethical practices and environmental impact? At Eaton, we're on a mission to power the world around us while leaving a positive footprint.

Who we are: Eaton's Electrical Sector is a global leader in providing innovative electrical solutions. We power the world around us, including our homes, schools, hospitals, retail stores, factories, data centers, and more.

Our commitment: We're not just about business; we're about making a difference. Our team is dedicated to improving lives and safeguarding the environment through our products and services.

What will you do?
• Build relationships with key customers and channel partners to enhance long-term business prospects
• Execute sales plans to meet performance expectations and requirements
• Review and interpret customer needs on plans and specifications
• Prepare and present bids and quotations to customers using company price and delivery guidelines while using sound business judgment
• Collaborate cross functionally with product lines, operations, and other internal stakeholders to provide customer centric solutions
• Be aware of and responsive to market conditions and competitive activities while communicating such information to product divisions
• Assist teammates on training Channel on Eaton Products and Electronic Tools
• Collect, analyze, and utilize market intelligence regarding competitive products, customer needs, preferences, and buying habits to drive data based decisions
• Provide accurate and timely planning and specification interpretation, quotation, and technical support
• Plan promotional events and presentations with distributor personnel to promote Eaton's position, while developing a proven record of achieving assigned sales goals

What will make you successful?

• General knowledge of Eaton Electrical product and service capabilities
• Ability to build trust and relationships with various types of people
• Ability to anticipate and be proactive on customer needs
• Ability to leverage internal stakeholders to meet customer and organizational needs
• Ability to learn and utilize digital tools and proprietary software
• Technical problem-solving, communication, customer service, time management, presentation, planning, interpersonal and teamwork skills.
• Understanding of sales processes

Qualifications:

Required (Basic) Qualifications:
• Bachelor's degree from an accredited institution
• Minimum three (3) years of technical or commercial field experience
• No relocation assistance will be provided for this role. Candidates must currently reside within 50 miles of Amherst NY, East Syracuse NY, Rochester NY, or Clifton Park NY. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Possess and maintain a valid and unrestricted driver's license
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:
• Knowledge of electrical systems and applications
• Experience working with industrial customers
• Knowledge of electrical distribution systems and networks

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $107,500 - $157,500.

Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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