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TikTok

Operational Guidelines and Standards Specialist Graduate (Live & Monetization) - 2027 Start

Kuala Lumpur, MalaysiaOperationsPosted 14 days ago

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Responsibilities

About the team
The Live and Monetization Team supports In-house and Business Partner moderation efforts to address objectionable or disturbing user-generated content in Live formats across AMS, EMEA and APAC regions.
Our team is dedicated to the review and enforcement of policies to maintain a safe and vibrant platform where creators can interact with users. We work daily to find the right balance between harm prevention and free expression by minimizing leakage and minimizing overkill,
The team is responsible for the daily governance of both In-House and Business Partner Moderation Teams, including but not limited to managing daily operations, tracking of KPI's and developing strategies for improvements to operational excellence. The team also ensures cost-effective operations through strategic resource allocation.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.

Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

About the role
You will act as the operational bridge between Policy and frontline execution, translating Policy intent into clear, scalable and consistently applied operational excellence. You will own operations knowledge base management, SOP/process documentation, policy update processes, operational clarification handling, and structured feedback loops into Policy. You will also use insights from quality metrics, escalations and user appeals to identify execution gaps, improve decision consistency, and strengthen risk control across frontline and BPO teams.

Responsibilities
- Policy Translation & Synthesis: Translate complex policies into clear, actionable, and scalable operational workflows, guidelines, and decision-making frameworks for frontline operations teams.
- Knowledge Management & SOP Design: Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with clear governance and version control.
- AI Leverage Capability: Leverage AI tools to enhance policy translation, improve documentation quality, and streamline the creation of operational materials.
- Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
- Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
- Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
- Global/Cultural Nuance: Apply regional and cultural context to ensure global guidelines are operationally effective and locally relevant.

Qualifications

Minimum Qualifications
- Bachelor's degree in a relevant field (e.g., Business, Operations, or equivalent).
- Ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions
- Fluency in Mandarin is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.

Preferred Qualifications
- Past internships in high-growth tech or platform-based environments.
- Has a good understanding of policy operationalization, process optimization, or large-scale operational transformation
- Demonstrate good policy knowledge in the Ops functional domain & able to connect with operational governance/process strategy/ structured-design
- Exposure to cross-functional/cross-regional collaboration.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree in a relevant field (e.g., Business, Operations, or equivalent).
- Ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions
- Fluency in Mandarin is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.

Preferred Qualifications
- Past internships in high-growth tech or platform-based environments.
- Has a good understanding of policy operationalization, process optimization, or large-scale operational transformation
- Demonstrate good policy knowledge in the Ops functional domain & able to connect with operational governance/process strategy/ structured-design
- Exposure to cross-functional/cross-regional collaboration.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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