854 jobs for "Support Supervisor"

Join Apple's AIML (Artificial Intelligence and Machine Learning) Data Operations team at the forefront of advancing technology, within one of the world's most diverse and inclusive environments. Here, visionary minds from varied backgrounds collaborate to transform groundbreaking ideas into revolutionary products and services that are redefining industries; such as the iconic Siri, which continues to innovate the interaction between people and machines.

The AIML Data Operations team focuses on delivering high quality annotated data that contributes directly to the development of Apple's products and services. Our team is comprised of individuals who are fueled by creativity, thrive on diverse perspectives and have a passion for delivering results. If you're passionate about AIML and enjoy working within a fast-paced, nimble environment as part of a larger team, then imagine the impact you could make in AIML where new insights and ideas become extraordinary realities, enriching lives and leaving the world better than we found it!

As a Senior Team Lead, you will manage the daily operations of the Annotation team. You will coach, mentor and guide a group of Team Leads to ensure quality, innovation and strong performance from their team of language Annotation Analysts. You will use your analytical mindset, collaborative approach, and personal drive to achieve team performance goals through coaching, support, and driving results. This role is an office based position. Additionally, some specific supervisor shifts require certain hours to be present on campus, and can span any hours of operations.

Description
In this role, you will be leading day-to-day operations to ensure organizational delivery of high quality annotated data from the group of Team Leads you support. You will effectively lead team performance by developing Team Leads, and other Senior Annotation roles, through individual coaching, team meetings, mentor sessions, participating in interviewing and hiring, data analysis, and collaboration with other Data Operations sites.
You'll also assist in the development of tools and reports needed analyze and run the business, including workflow optimization, workforce management, and developing more efficient ways of working. You will help determine staffing requirements and participate in interviewing and hiring. The role is an office based position. Additionally, some specific supervisor shifts require certain hours to be present on campus, and can span any hours of operations.

Preferred Qualifications
Management experience in a global organization
Experience scaling operations in a fast-paced and dynamic environment
Excellent verbal and written communication skills
Good analytical skills to use data to optimize the organizational efficiency and drive strategic decision making
Bachelor's degree above or equivalent experience

Minimum Qualifications
Minimum 8 to 10 years experience in people management, leading teams focused on consumer-facing applications, content or service
Ability to empower and drive the team's performance and be accountable for business priorities
Self-starter with forward thinking capability, strategic vision, and strong executional track record
Experience defining and analyzing KPI's, with the ability to identify trends and opportunities for innovation and improvement
Proven track record of collaborating cross-functionally to drive operational improvements
Strong interpersonal skills, effective communication skills and the ability to influence and communicate across all levels of the organization

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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