803 jobs for "Customer Reliability Engineer"

The people here at Apple don't just build products- they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple and help us leave the world better than we found it. A job at Apple is unlike any other you've had. You will be challenged. You will be inspired. And you'll be proud. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple's Information Systems & Technology (IS&T) organisation, we use technologies to help deliver the best user experience for our customers. We are looking to hire extraordinary individuals with superb communication and interpersonal skills and ability to work effectively across multiple business and technical teams, to join our Enterprise Reliability and Implementation team that delivers Apple services to all its customers around the world. You should be a self-starter, motivated, with a positive and flexible approach to problems and can thrive in a fast-paced, tight deadline delivery timeline. As a part of this dynamic team, you will help us build the Apple experience on a global scale.

Description
The Network Quality Engineer - Enterprise Network Quality Infrastructure Services role based in Bangalore focuses on ensuring the stability, performance, and continuous improvement of Apple's enterprise network across the EMEIA region. The position involves supporting and enhancing large-scale network environments, contributing to the design and implementation of secure, scalable solutions for remote offices, and collaborating with global teams on next-generation infrastructure initiatives. It also includes handling complex incident escalations, driving troubleshooting and resolution of network issues, and supporting performance optimization and infrastructure upgrades. The role requires maintaining documentation and standards, working across multi-vendor technologies, and leveraging automation, monitoring, and scripting where applicable to improve operational efficiency in a fast-paced global environment.","responsibilities":"Operational support of network infrastructure solutions, implementation, and optimisation

Engage in the future design of next generation network infrastructure to ensure capabilities exceed that of the existing business requirements with a long term vision

Participate in the design of network remote edge office locations spanning EMEIA ranging from sales offices, to engineering locations. Assessment of business requirements and translating into a functional design to meet or exceed those demands

Working collaboratively with global engineering teams on innovating solutions

Provide team updates on new solutions and technologies to ensure that operational support is flawless in any transition.

Provide clear, concise documentation of any designs and solutions

Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with Global Network Architects on network optimisation

Be able to troubleshoot solutions as part of an escalation from Operational Support teams. Act as a problem or incident manager as appropriate

Maintain existing regional and global standards, update standards as technology changes, and see that standards are enforced.

Preferred Qualifications
Monitoring tool knowledge
Ticket management systems
Change management process
Flexible working
Scripting
Network automation

Minimum Qualifications
A background or understanding of network support, operational experience in implementation, and running of global multi-site network environments.

Knowledge of multi-vendor WAN, LAN, Internet, VPN remote access, and Firewall technology experience.

Experience with Cisco, Arista, and Palo Alto wired, wireless and firewall product portfolios

Clear communication skills, both written and oral, deliverable to peer and management level experience.

Virtualisation of networking infrastructure (Virtual routers, switches, firewalls, and cloud based solutions)

Exceptional documentation skills, ability to develop Proof of Concept plans and results

Acute attention to detail

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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