2,083 jobs for "Software Development Manager"

Manager - Customer Feedback EPMs

At Apple - San Diego

Posted on Oct 12

View job Apply on company site

Technical Project Manager - Apple Pay eCommerce (APAC)

At Apple - Sydney

Posted on Sep 30

View job Apply on company site

Technical Project Manager

At Leidos - Singapore

Posted on Sep 22

View job Apply on company site

Senior Manager - Digital Solutions

At Schneider Electric - Mumbai

Posted on Sep 21

View job Apply on company site

Configuration Manager

At Leidos - Washington

Posted on Sep 16

View job Apply on company site

Senior Analyst II, Digital Project Manager

At Schneider Electric - Bangalore

Posted on Sep 4

View job Apply on company site

Deputy Manager - Product Management & Marketing - Smartcomm Platform

At Schneider Electric - Mumbai

Posted on Jun 24

View job Apply on company site

AI Engineer, Manager - Tax Transformation

At Deloitte - Atlanta · Austin

Posted on Jun 11

View job Apply on company site

Associate Manager, Customer Support - Rotational Shift

At NAVEX - Bengaluru

Posted on Nov 4

View job Apply on company site

Product Manager ADAS

At Aptiv - Boston

Posted on Sep 4

View job Apply on company site

Manager, Software Engineering - VALORANT, Gameplay Cosmetics

At Riot Games - Los Angeles · Mercer Island

Posted on May 28

View job Apply on company site

Solution Architect III

At GM Financial - Irving

Posted on Oct 23

View job Apply on company site

Application Developer Intern [2027 Intern Program]

At DTCC - Jersey City · Dallas

Posted on Aug 26

View job Apply on company site

Senior Account Executive

At GitLab - Remote / Flexible

Posted on Oct 7

View job Apply on company site

Senior Account Executive

At GitLab - Remote / Flexible

Posted on Oct 2

View job Apply on company site

Manager, Engineering

At Liberty Mutual Insurance - Columbus · Portsmouth

Posted on Nov 5

View job Apply on company site

Manager, Engineering

At Liberty Mutual Insurance - Plano · Portsmouth

Posted on Nov 5

View job Apply on company site

Manager, Engineering

At Liberty Mutual Insurance - Portsmouth · Columbus

Posted on Nov 5

View job Apply on company site

Manager, Engineering

At Liberty Mutual Insurance - Indianapolis · Portsmouth

Posted on Nov 5

View job Apply on company site

Manager, Engineering

At Liberty Mutual Insurance - Boston · Portsmouth

Posted on Nov 5

View job Apply on company site

Apple

Manager - Customer Feedback EPMs

San Diego, CA$174,200 – $303,800Posted 29 days ago

Apply on company site View full job

The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible software releases. They are the first responders for outside issues during the development and at launch of Apple's software products, partnering with OS technologies teams to prioritize top customer-related issues. We're looking for a manager of this team of talented EPMs.

We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.

Description

You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:

Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues

Driving the quality of our technology areas and software releases based on customer feedback

Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response

Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases

Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field

Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis

Reporting on progress of seeding programs, assessment of incoming feedback, and other project status

Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team

Preferred Qualifications

Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently

Programming and scripting skills a plus

Passion for user-focused design, technology, and high quality software

Minimum Qualifications

BS in Computer Science or equivalent professional experience

5-7 years of software engineering or related experience

Excellent interpersonal, verbal and written communication skills

Ability to debug difficult problems and investigate root cause analysis

Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions

Thorough knowledge of iOS or macOS

Experience with generative AI and LLM-driven workflows

Experience as a manager or team lead

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $174,200 and $303,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile