829 jobs for "Global Customer Quality Manager"

Responsibilities

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities
- Evaluate the operational performance of key e-Commerce business areas through data analysis and market research, and continuously identify issues, opportunities, and areas for improvement across governance and logistics.
- Develop and optimize governance and logistics strategies, products, and processes based on an end-to-end understanding of the e-Commerce business, platform supply growth objectives, and seller segmentation strategies.
- Own the full strategy lifecycle, including strategy planning, solution design, implementation, pilot testing, and post-launch performance reviews, with the goal of improving fulfillment efficiency and optimizing sellers' operating costs.
- Build standardized operational processes, monitoring mechanisms, and governance frameworks. Drive cross-functional collaboration to resolve complex business issues and ensure strategies are effectively implemented and scaled.
- Develop and continuously refine strategy methodologies, KPI frameworks, and best practices. Adapt and innovate strategies in response to evolving business needs to support sustainable, long-term business growth.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Business, Economics, or related fields.
- 5+ years of experience in e-Commerce or governance area.
- Strong data analytical skills, with the ability to independently define business objectives, design process and diagnostic metrics, identify insights through ongoing data monitoring, and drive optimization based on data.
- Proven experience in strategy development and implementation, with strong communication, cross-functional collaboration, and execution skills.
- Strong understanding of e-Commerce operations and a holistic view of the business, with strong strategic planning and critical thinking skills and the ability to develop independent perspectives and insights.

Preferred Qualifications
- Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.
- Strong cross-functional collaboration skills and the ability to drive complex projects.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $342000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Business, Economics, or related fields.
- 5+ years of experience in e-Commerce or governance area.
- Strong data analytical skills, with the ability to independently define business objectives, design process and diagnostic metrics, identify insights through ongoing data monitoring, and drive optimization based on data.
- Proven experience in strategy development and implementation, with strong communication, cross-functional collaboration, and execution skills.
- Strong understanding of e-Commerce operations and a holistic view of the business, with strong strategic planning and critical thinking skills and the ability to develop independent perspectives and insights.

Preferred Qualifications
- Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.
- Strong cross-functional collaboration skills and the ability to drive complex projects.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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