1,038 jobs for "Customer Service Supervisor"

We seek an engineering technician responsible for test equipment setup, tear down, maintenance, data collection, and logistics. The customer service technician ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is essential.

Description

Responsible for test board and equipment setup, tear down, maintenance, data collection, and logistics.

Responsibilities will also include maintaining lab standards to keep them safe, clean, and organized.

Deploy test boards that run automated tests from engineering and troubleshoot issued requests that potentially have test setup issues.

Remove and redeploy test board setups that need new test procedures from engineers' requests in a regular cadence.

Collect data for critical metrics for the lab and track progress.

Perform test equipment inventory, calibration, and maintenance routine.

Understand and configure electro-mechanical component installations using BOM, drawings, and schematics.

Perform electro-mechanical repair, troubleshoot wiring, and test modified semi-complex assemblies without supervision on standard projects.

Communicate effectively and recommend changes on the document where applicable to actual wiring and mechanical build of assembly.

Perform self-inspection according to the Manufacturing and or internal procedure checklist.

Identify problems, document them, and bring them to the supervisor's attention.

Check equipment for calibration status expired materials, and follow all ESD and other general housekeeping procedures.

Detail oriented. Must read and follow written instructions, schematics, and diagrams correctly.

Demonstrate proficiency in English - reading, writing, and verbal communication.","responsibilities":"Ability to be self-motivated and accountable in a fast-paced, independent environment.

Ability to think creatively as well as methodically regarding technical issues.

Respond promptly to customer inquiries and acknowledge and resolve customer issues.

Communicate and coordinate with colleagues and provide feedback on the efficiency of the customer service process.

Strong troubleshooting with critical thinking, attention to detail, and organizational skills.

Ability to multitask, manage time, and prioritize and work in an unsupervised environment

Understanding basic electronics and knowledge of lab equipment (Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.

Basic understanding of MS Office, PDFs, and the ability to read basic schematic, BOM, and documentation.

Preferred Qualifications

Associate or Bachelor's Degree in a Tech-related Major or 4+ years of equivalent experience in a Lab or customer service in a data center environment or field service technician.

The ability to read schematics and set up various cable connectivity types to test equipment and DUT is a plus.

Basic user-level understanding of Unix/Windows and Networking with Enterprise Switches and Routers is a plus.

Ability to solder and rework PCBA components SMT, Through holes, wires, terminal and fine pitch parts.

General test instrumentation hardware and software knowledge is a plus.

Experience with environmental chamber operation and support.

The ability to occasionally lift 50 lbs. of equipment set up on the bench.

Minimum Qualifications

Bachelor's degree preferred.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $34.31 and $73.20/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile