5,373 jobs for "Customer Service Rep"

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you'll make an impact

1. You will be perform on-site installation, repair, and modification of GCB, GIS, and TR, carrying out tasks of medium to high difficulty in accordance with work instructions. You will support troubleshooting on an emergency basis.

2. You will follow Hitachi Energy Processes, manuals, instructions, quality standards, and HSE standards.

3. You will have a customer-focused and solution-oriented approach required.

4. You will listen closely to customer requirements and give feedback to the organization to develop new service solutions or opportunities.

5. You will hold a Level 4 or Level 5 certification and manage Level 2 certified employees (< 5 Field Service Engineers).

6. You will be self-driven and working under your ownership.

7. You will be responsible for ensuring Safety on site.

8. You will be socially competent to lead co-workers on-site.

9. You will work on-site within Japan or abroad with travel >70-80%.

10. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

11. Living Hitachi Energy's core values of safety and integrity means taking responsibility for your actions while caring for your colleagues and the business.

Your background

1.A degree in electrical or mechanical background and further education are beneficial, with 3 years or 5 years of technical experience for GIS/GCB or TR.

2.Certified Level 4 or Level 5 as per Hitachi Energy certification guidelines.

3.PICW (Person in charge of Work) Level 3.

4.Proficiency in spoken and read English is preferred.

5.Ability to apply digital tools and data in routine business and support activities with growing independence.

6.Ability to use business systems, productivity tools such as AI, and data output from SAP, Power BI, or Salesforce to support planning, reporting, coordination, and decision support.

7.Ability to identify simple opportunities to improve business processes using available digital tools and technology-enabled solutions.

More about us

Working Conditions and benefits:

Working hours: 900-1730 (1hr break). Flex time is applicable.

Hybrid working style applicable.

Benefits:

1. Employment insurance, industrial injury insurance, health insurance, pension insurance

2. Paid leave

3. Bereavement leave

4. Wedding leave

5. Maternity leave

6. Spousal maternity leave

7. Parental leave

8. Nursing care leave

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to appl Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Yini Cai, LinkedIn - https://www.linkedin.com/in/yini-cai/

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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