1,438 jobs for "Service Management Product Manager"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

As a System Engineering Program Manager for Mac, you will be responsible for managing engineering development for our future generations of Mac. You will use your program management skills, imagination, and creativity to lead a cross-functional team of skilled engineers and push these exciting programs forward!

Description
This individual contributor role will have significant responsibilities in making decisions, collaborating with cross-functional teams, vendors and suppliers around the globe during the entire product development cycle. This includes planning and executing build events from readiness to on time delivery, assessing and communicating cross-functional risks and issues, driving cross-functional teams to resolve critical build blockers, and serving as the primary point of contact for US EPMs and CM partners to align on build objectives.","responsibilities":"Partner with and guide CM engineering teams to deliver robust project execution.
Lead cross-functional communications between Apple Internal project teams and external vendors.
Plan and execute build events, including material planning, factory readiness, managing and executing complex DOE requests from engineering team and ensuring on-time delivery.
Work with internal teams and external vendors to define build plans, track progress, and escalate issues as appropriate.
Enable development efforts by creating and monitoring an efficient, streamlined process between Apple teams and external vendors.
Provide timely issue resolution and critical path/risk assessment management.
Facilitate clear communication and provide multi-level status updates to stakeholders ranging from individual contributors to executive management.
Drive day-to-day engineering build activities at vendor factories to meet overall program objectives.

Preferred Qualifications
Relevant NPI or engineering development experience, especially with Apple, is a plus.
Self-motivated and proactive individual with demonstrated creativity and critical-thinking capabilities.
Able to collaborate with cross-functional team to achieve project goals.
Excellent consolidation, communication and organizational skills.
Ability to thrive in a fast-paced, high-pressure environment to meet tight schedules.
Ability to leverage AI tools to streamline engineering documentation (such as reports, issue logs, and executive summaries) while supporting proactive scenario planning and contingency assessments.

Minimum Qualifications
5+ years of project management experience.
Mechanical/Electrical/Electronics/Process Manufacturing background is preferred.
Fluent in both written and spoken English and Mandarin.
Strong leadership skills and the ability to inspire cross-functional team members.
Impeccable organizational, multitasking, and detail-oriented program management skills.
Flexibility and willingness to travel domestically and internationally.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile