558 jobs for "Senior Enterprise Technical Support Engineer"

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic problem solver who excels at cross-functional execution? Do you love to solve problems and have an uncanny knack for connecting the dots? As part of our Worldwide Sales Business Process Re-Engineering (BPR) group, you and your team will be responsible for planning and implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding geo coverage and routes-to-market, and growing complexity of sales plays.

Description

Apple's Worldwide Sales Business Process Re-engineering (BPR) team is seeking an accomplished and visionary Senior Manager to lead Product Management aimed at optimizing and centralizing our global sales processes supporting our Business & Enterprise team. As a people leader, you will be responsible for leading a team of BPR professionals, overseeing complex programs and projects, and driving significant improvements in sales and process efficiency, effectiveness, and customer experience across Apple's diverse sales channels. You will partner closely with senior leadership across Sales, Sales Operations, Finance, Legal, and Sales Engineering to find opportunities, design innovative solutions, and implement transformative changes that support Apple's continued growth and market leadership.","responsibilities":"Strategic Leadership & Vision

Define and champion the BPR roadmap for Worldwide Sales, aligning with overall business objectives and strategic priorities.

Identify and prioritize key capabilities and process improvement opportunities across the partner management lifecycle as part of the overall sales lifecycle, to bring standardization and efficiency, and ensure visibility and insights for senior leadership.

Develop and articulate a clear vision for process excellence within WW Sales.

Team Leadership & Development

Lead, mentor, and develop a high-performing team of BPR analysts, project managers, and/or Salesforce solution architects, fostering a culture of innovation, collaboration, and continuous improvement.

Provide guidance, coaching, and performance feedback to ensure team members achieve their full potential and deliver exceptional results.

Manage resource allocation and project assignments to maximize team impact.

Unblock team members, resolve conflicts, and optimize team performance.

Manage competing priorities to develop a robust roadmap and project timeline.

Program and Project Management

Oversee the end-to-end lifecycle of multiple complex BPR programs and projects, ensuring timely delivery, adherence to scope, appropriate prioritization, and achievement of desired outcomes.

Apply an execution model that ensures end-to-end cross-functional alignment, planning, and collaboration for dependent capabilities in a highly complex environment.

Define and apply an operating model that serves our specific business needs and brings agility, quality, and speed to program execution, user adoption, and change management.

Manage program budgets, risks, and dependencies effectively.

Process Design & Optimization

Lead the analysis of current-state sales processes, identifying inefficiencies, bottlenecks, and areas for improvement.

Design future-state processes that use procedures, technology, and data-driven insights to enhance sales productivity and customer satisfaction.

Ensure thorough process documentation, including process flows, protocols, and standard operating procedures.

Partner Engagement & Change Management

Build strong, collaborative relationships with senior leaders and cross-functional partners across WW Sales, Sales Operations, Finance, Legal, Sales Engineering, and AiDP.

Influence and gain consensus for proposed changes, effectively communicating the value proposition and impact of BPR initiatives.

Lead staff meetings, SteerCos, and regional updates, guiding the team on strategy, agenda setting, and managing risks and issues.

Ensure the right level of communication up and down the chain to drive desired outcomes and effective decision-making.

Create polished executive presentations and use data storytelling to communicate effectively and engage leadership.

Develop and implement comprehensive change management strategies to ensure successful adoption of new processes and systems.

Performance Measurement & Impact

Establish clear metrics and indicators to measure the success and impact of BPR initiatives.

Monitor performance post-implementation, analyze results, and drive continuous iteration and improvement.

Present findings and recommendations to executive leadership.

Preferred Qualifications

MBA or Master's degree, or equivalent experience.

Certifications in Lean, Six Sigma, PMP, or Agile methodologies.

Experience with data analytics and visualization tools (e.g., Tableau, SQL).

Working experience with Salesforce platforms.

Familiarity with Apple's product ecosystem and sales channels.

Bachelor's degree, or equivalent experience, in Business, Operations, or Engineering.

Minimum Qualifications

Approximately 10+ years of experience in Product Management, Channel Sales, Business Operations, Management Consulting, or a related field, with a strong focus on sales processes.

Strong knowledge of B2B Enterprise & Education sales processes.

5+ years of proven experience leading and managing teams, including experience managing managers.

Deep expertise in sales methodologies, sales tools (e.g., CRM, Partner Portal and Reporting), and the end-to-end sales lifecycle in a global enterprise.

Demonstrated success leading large-scale, complex process transformation programs from conception to successful implementation.

Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business challenges into actionable solutions.

Superior communication, presentation, and interpersonal skills, with the ability to influence and engage diverse audiences, including executive leadership.

Strong understanding of change management principles and experience driving organizational adoption.

Ability to thrive in a fast-paced, dynamic, and ambiguous environment, managing multiple priorities simultaneously.

Experience working in a global organization, understanding regional nuances and driving global standardization where appropriate.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $186,200 and $280,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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