1,312 jobs for "Operations and Customer Quality Engineer"

The Services team at Apple provides customers around the world with access to an incredible collection of content and experiences across the App Store, Apple TV, Apple Music, games, Fitness+, News, Books, iCloud, and more.

We are looking for a hard-working and driven individual to join our global pricing operations team. The team is responsible for ensuring that the right content is available to customers for the right price, and that partners (e.g., app developers, music labels) are paid accurately.

You will be responsible for implementing pricing changes and configuring pricing for new product launches. Working closely with product, business, legal, and engineering teams, you will ensure that customer and partner experience lives up to Apple's exceptionally high standards, as well as keeping us contractually compliant.

Description

You will work on a wide variety of projects and support ongoing pricing operations tasks such as:

New product and feature launches

New country expansions

Special promotions and business development opportunities

Price updates due to business strategy, movements in foreign exchange rates, and tax changes

Partner payment updates due to contractual changes

Internal tool and process improvements

You will become an expert in how our pricing system works, understanding the sophisticated logic and calculations that it supports.

You will use your system knowledge to find solutions to support business requirements, document those solutions, and implement them. You will ensure that our system setups keep us in compliance with our contractual obligations. Thoroughness and accuracy are critical to succeeding in this role.

You will be responsible for managing tasks relating to our pricing changes to ensure a quality customer and partner experience. This includes managing customer and partner communications, informing internal Apple teams of changes, and reviewing partner contracts.

The pricing team interfaces with many different functions, so you will need to build positive relationships and credibility across the organization. Other teams should view you as an expert in the pricing system and processes. As you grow into this role you should become a go-to person for pricing questions.

You will work on several projects in parallel, so you will be required to have good time management and the ability to quickly switch between tasks.

At Apple, we highly value innovation. You will be encouraged to make the team better by improving the team's tools and processes.

Preferred Qualifications

Prior experience in auditing and accounting principles is preferred.

Knowledge of SQL preferred.

Minimum Qualifications

5+ years of experience in an operational role, prioritizing and managing projects, with accuracy and attention to detail.

Desire to work in a hands-on operational role.

Advanced knowledge and experience working in Excel.

Strong analytical skills and comfort working with spreadsheets.

Bachelor's degree in a quantitative or technical field is preferred.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,500 and $250,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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