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Responsibilities

About Our Team
Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experience.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities:
- Communicate closely with internal users and stakeholders to understand business scenarios, identify pain points, and clarify requirement scope
- Participate in product planning and solution design for content safety operations platforms, including risk sensing, investigation, and RCA attribution workflows
- Write clear and structured product requirement documents (PRDs), user stories, and supporting materials
- Coordinate with cross-functional teams, including design, engineering, and QA, to ensure efficient implementation and alignment
- Track project progress, manage risks and dependencies, and help ensure timely delivery of product requirements
- Support product acceptance, validation, and launch readiness to ensure delivered features meet business expectations
- Continuously collect feedback from users and stakeholders, and help iterate on product capabilities and user experience
- Explore how LLM and multimodal/agent-based capabilities can be applied to improve product efficiency and operational effectiveness

Qualifications

Minimum Qualifications
- Currently pursuing a Undergraduate in Computer Science or other related disciplines
- Strong interest in product management and platform product work
- Good communication and collaboration skills, with willingness to work closely with different stakeholders
- Proficiency in Mandarin and English required to communicate with internal stakeholders and engineers based in Mandarin-speaking markets.

Preferred Qualifications:
- Able to handle a certain level of work intensity and adapt in a fast-paced environment
- Fast learner with strong sense of ownership and responsibility

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Currently pursuing a Undergraduate in Computer Science or other related disciplines
- Strong interest in product management and platform product work
- Good communication and collaboration skills, with willingness to work closely with different stakeholders
- Proficiency in Mandarin and English required to communicate with internal stakeholders and engineers based in Mandarin-speaking markets.

Preferred Qualifications:
- Able to handle a certain level of work intensity and adapt in a fast-paced environment
- Fast learner with strong sense of ownership and responsibility

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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