4,974 jobs for "Technical Product Support Engineer"

Job Summary:

Responsible for analyzing and gathering business and technical requirements to design and document fit-for-purpose solutions. Contributes to solution development, design, integration and testing, and configuration of technology solutions ensuring that delivered solutions adhere to defined architecture and security standards. Works closely with with cross-functional teams, vendors, and business partners to ensure smooth execution and continuous improvement in solution performance and quality. Ensure seamless solution implementation and effective issue resolution.

Key Responsibilities:

Supports the design of fit-for-purpose solutions by collaborating with stakeholders to identify integration points and ensure alignment with business processes and goals. Supports technical analysis, design and customization of potential solutions including evaluating the technical fit and viability of commercial-off-the-shelf products versus custom built solution. Develops and maintains technical design documents, workflows, and architecture diagrams. Assists in defining and executing the test strategy and validating solutions against business objectives. Ensures smooth interoperability by validating integrations and documenting configuration steps. Identifies and communicates potential technical dependencies and risks. Works with vendors and IT service providers to address technical issues, evaluate and improve product functionality and ensure proper configuration according to design specifications. Designs and implements data migration solutions to ensure data accuracy and reliability. Develops, designs, tests, maintains and configures solutions and systems as needed. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Documents recommendations to enhance business process efficiency and increase adoption of standard application features and capabilities, aligning solutions with enterprise standards. Supports continuous improvement initiatives by following established design standards and learning to identify potential enhancements in solution design or workflow efficiency. Assists technical and infrastructure groups in understanding the solution design and specifications. Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, data privacy, security, performance, and scalability. Participates in formal design reviews, cybersecurity reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards and cybersecurity regulations have been adhered to by the development team(s).

Competencies: Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost.Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use.Modern Development Practices - Applies modern engineering practices and tools-such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code-to accelerate delivery, improve quality, and reduce risk across the SDLC.Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.Experience: Intermediate level of relevant work experience required. 3-5 years of experience.

Competencies: Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost.Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use.Modern Development Practices - Applies modern engineering practices and tools-such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code-to accelerate delivery, improve quality, and reduce risk across the SDLC.Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.Experience: Intermediate level of relevant work experience required. 3-5 years of experience.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Exempt - Experienced

ReqID 2436372

Relocation Package No

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Engineering

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