1,032 jobs for "Customer Satisfaction & Quality"

What you'll do:

This role is in Record to Report Process in a fast paced, high volume SSC environment that supports Eaton's global business and operations that use SAP application for financial accounting and reporting. The position is responsible for fixed asset accounting, reconciliation, intercompany, period close activities etc. with a high degree of efficiency and quality for Eaton business units. This position is responsible for managing one or more Record to Report activities while fostering process improvements and continuous learning. This position is also responsible for managing key production metrics and activities associated with quality audits.

Day to Day Activities:
• Driving customer satisfaction by ensuring Record to Report activities are performed as per customer expectations and service level agreements
• Drive Customer Experience in adopting a solution oriented approach in accomplishment of key SLA, customer requiremens.
• In-depth knowledge of Intercompany, netting, hedge accounting
• Adhering and ensuring smooth month end close
• Supports end to end processes and has good understanding of system touch points.
• Responsible for in-depth functional & business process knowledge preferably with SAP capabilities.
• Work in partnership with RTR CoEs and other GFSS workstreams on improving process results and processes
Governance:
• Focus on internal controls especially to SOX, statutory requirements - local as well as US GAAP, company's accounting policies
• Work on remediation of gaps identified as part of various audits - Internal, External, SOX, Peer Review
• Define process/strengthen processes to ensure better and strengthen controls in RTR processes
• Documentation and retention - Ensuring documentation to facilitate future audits and compliance
• Assist in EY annual and interim audit
Continuous Improvement:
• Drives continuous improvement in the team by proactively identifying areas of process simplification, improvement and automation through Lean tools like Six Sigma, BPI, Kaizens, VSM etc.
Ad-hoc Activities:
• Participate in business process improvement projects as needed.
• Prepares monthly metrics reporting for both senior management and the process team in order to identify areas where progress is being made or opportunities for improvement.
• Participates in the selection process of hiring candidates
• Works with the Process Leader in strategy deployment and, sharing ideas for strategy development
• Other activities assigned by supervisor or special requirements for management or company
• Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).

Qualifications:

Accounting Degree (CA), MBA-Finance or B.com. (Accounting) with required experience
5-7 years of experience in RTR

Skills:

SAP Knowledge preferred
• Influencing skills with relationship building with the customers and stakeholders
• Excellent analytical, written and oral English communication skills
• Ability to work collaboratively across boundaries/business lines.
• Systematic process orientation, strong analytical and problem-solving skills

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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