1,644 jobs for "Manager, Technical Customer Support"

Eaton's North American Sales Division is currently seeking an Inside Sales Engineer to join its team at our Salt Lake City, UT location. This exciting opportunity provides responsibility for supporting sales growth, technical support, quotations, pricing, and project management for Eaton Electrical Sales Division customers and distributors. The role serves as a key technical and commercial resource across power distribution, power protection, and power equipment maintenance solutions while supporting multiple customer market segments.

What you'll do:

The primary function of an Inside Sales Engineer role will be to support management, outside sales engineers and internal/external customers in providing effective solutions to challenging problems involving technical, service, and commercial issues in the Eaton Electrical Sales Division. This position will support the Salt Lake City office. Responsibilities include but are not limited to: closing orders based upon expertise developed in selling skills and technical knowledge, selling abilities to position Eaton Electrical into preferred position in market and customer activity, providing technical knowledge regarding products/services, negotiating & pricing industrial and construction projects. This role also sells assigned product lines to targeted customers in designated geography or industry with the objective of optimizing sales volume, product mix, and profit margin. The ISE provides technical product support for distributors and other duties that may be assigned by the Area Sales Manager.

The inside sales engineer is to act as a technical and commercial resource to field sales, customers and distributors for quotations and project management of power distribution, power protection, and power equipment maintenance; including electrical solutions from complex custom industrial and commercial assembly applications to residential components. Serve the needs of many customer market segments including: Commercial Construction, Industrial, Machinery OEM's, Panel Builder & Electrical OEM's, Residential and Utility.

The primary functions include; accurate and timely plan and specification interpretation, quotation and technical support; communication with customers, warehouse and plants to facilitate problem resolution; proactive identification of sales potential and follow up to secure orders.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

• You will review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation;
• You will proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
• You will coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests
• You will project manage small to medium projects on as needed basis
• You will establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the art of salesmanship, application engineering, product knowledge, knowledge of customers business and organization and knowledge of Eaton product lines strategic plans for sales growth.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger

Qualifications:

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum one (1) year of work experience
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Bachelor's degree in Electrical or Mechanical Engineering
• Experience or exposure to a manufacturing organization
• Experience or exposure to electrical construction or distribution

Skills:

• Electrical experience with low to medium voltage Systems
• Commercial experience
• Sales and/or marketing experience
• Ability to work in a team-oriented environment
• Strong communication skills

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $75,900 - $111,100.

Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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