1,028 jobs for "Learning Guide"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Primary/ Essential Duties and Key Responsibilities:
• Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly.
• Should be effectively able to manage a team of 10-12 members.
• The ability to coach, mentor, or guide the team is required.
• Ensure that all daily production requirements are completed ensuring the SLAs are met.
• Support managers and LT with automation and transformation projects supported by business.
• To Maintain the required level of accuracy at all times.
• Should be able to demonstrate ability to coach/mentor/guide the team.
• Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan
• You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively
• Problem solving, time management and priority setting skills
• Expected to demonstrate UKG core values
• Generate operational metrics to communicate and manage the performance of the production team.
• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
• Engage in hiring along with the manager.
• Work with cross-functional teams within UKG, collaborate with other unit managers on shared projects.
• Participation and contribution in MBR/QBR/Annual Reviews
• Implement quality control measures effectively.
• To submit also assist and encourage team members to submit process innovation ideas as per the assigned goals.

Qualification:
• Excellent understanding of end-to-end US payroll processes
• Overall, 10+ years of work experience with a minimum of latest 5 years in US Payroll End to End Processing.

Preferred Qualifications/Skills:
• Experience of leading a direct team
• Working knowledge of UKG Pro/Ready is a plus.
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry level payroll certification will be a benefit.

Interpersonal Skills:
• Excellent written and verbal communication skills
• Conflict resolution
• Excellent customer service skills
• Ability to handle multiple tasks under stringent timelines
• Highly motivated and team oriented

Education/Certification/License:
• Bachelor's degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered.
• FPC or CPP Certification is preferred.
Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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