1,137 jobs for "Customer Service Representative I"

Eaton's Electrical sector is currently seeking a Field Service Representative to join our team. This position is based at our Calgary, AB facility and offers benefits from day one as well as a company vehicle.

Why Eaton?

• Be a key member of a world-class service organization that consistently experiences growth.

• Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.

• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.

• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.

• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.

• Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation.

• Tools including a company vehicle, laptop, hand tools, meters and smartphone.

What you'll do:

The primary purpose of this position is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems
• Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Be responsible to self-manage assigned projects for electrical equipment, knowledge of electrical test and diagnostic equipment.
• Deliver technical solutions to customers.
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Provide technical training.
• Perform all job functions with adherence to Eaton's Philosophy and Values, as well as Safety and Environmental standards.

Qualifications:

Required (Basic) Qualifications:
• Electrician license or post-secondary degree/diploma in Electrical Engineering or Electrical Engineering Technology from an accredited institution.
• Experience evaluating and servicing electrical distribution or control systems.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

• Local business travel to customer sites required

• Business travel to United States for training on safety and Eaton products is required

• Valid and maintain an unrestricted driver's license is required

• No relocation assistance is provided

• Legally authorized to work in Canada without company sponsorship now and in the future

Preferred Qualifications
• Red Seal Interprovincial Journeyman Electrician
• Experience in protective relays preferred.
• Experience in performing power quality measurements, troubleshooting, and analysis preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Effective time management, prioritization and project management skills
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company's and competitor's electrical, electronic and mechanical products.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Please be advised that as part of this position, you will be subject to Eaton's Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.

The expected annual salary range for this role is $69000 - $87000 a year. You are also eligible for overtime compensation.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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