3,556 jobs for "Customer Engineer 客戶技術支援工程師"

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As a Systems Engineer with the Fleet Operations Engineering team, you will collaborate with team members and customers to build relationships that will be instrumental in your daily work. You will be responsible for using independent judgment and discretion to interact with internal and external teams through email, chat, and conference calls. Within a highly challenging team environment, you will investigate, identify, and build solutions. As a Systems Engineer, you will make recommendations for new processes that enhance customer experience by improving operational efficiency, and workflows, and driving automation and process improvements.

As a member of Apple's Fleet Operations Engineering team, you will be responsible for supporting Apple's large-scale compute infrastructure, maximising uptime for services such as Pay, iCloud, Music, TV, Maps, News, FaceTime, Siri, and more.

Description
Our Operations Center serves as the central point for monitoring, event management, and coordinating resolution efforts for our Fleet Operations Engineering teams. Within this role, you will work closely with teams to investigate, identify, and implement solutions in a team-oriented and highly challenging environment.

We are seeking a highly motivated and collaborative Systems Engineer to support Apple's large-scale infrastructure. This individual will be detail-oriented, obsessing over minute aspects to drive operational excellence and deliver the best customer experience possible. Beyond the required technical skills, strong interpersonal abilities and an enjoyment of the dynamic nature of Apple's environment are essential.

Preferred Qualifications
BE / B.Tech in IT or Computer Science is preferred
Automation and configuration management skills using Puppet or Ansible are preferred
Familiarity with kernel debugging is a plus
Self-starter, motivated to learn in a dynamic environment, and comfortable in a team
Strong sense of ownership and urgency

Minimum Qualifications
3+ years of proven experience with building, automating, analysing, and solving critical large-scale Linux servers hosted in virtual and physical environments.
Extensive Linux experience, especially with Oracle Linux, RHEL, CentOS, etc.
Experience in GitHub, KVM, Docker, Kubernetes, and configuration management systems
Good understanding of administrating Linux Systems security and encryption
Experience in one of the following languages is required: Python or Go
Experience with bare-metal servers and an understanding of how the hardware of the Linux operating system works
Strong debugging abilities at all levels, from application to network to host
A firm understanding of networking concepts and protocols at all layers is essential
A deep understanding of Information Security, Regulatory Compliance, IPTables, and SELinux is crucial
The ability to conduct root cause analysis of critical issues is vital
Skills to identify and quickly resolve/mitigate issues are vital
Always iterating and seeking new ways to automate repetitive tasks
Excellent verbal and written communication skills
Flexibility to work in shifts is required

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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