565 jobs for "Senior Client Success Manager"

Responsibilities

About the Team
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities
- Lead, coach, and develop a team of Client Solutions Managers to achieve advertising revenue, client growth, and organizational objectives
- Define and execute growth strategies, identifying market advertising opportunities and accelerating business expansion
- Oversee the performance of the Key Account business in Thailand and Vietnam
- Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate clients through scaled initiatives and programs
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year
- Identifying business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads and Client Solutions Country Leads
- Set and drive the strategic direction of the Industry client solutions team; leveraging account and market-level insights to inform the strategy
- Engaging and building relationships with senior clients
- Establishing collaborative partnerships internally with cross-functional teams

Qualifications

Minimum Qualifications
- 7+ years of experience in digital media platforms, advertising KPIs, and cross-vertical knowledge
- 3+ years of people management experience with demonstrated success in leading high-performing commercial/advertising teams.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in 3C, Food&Beverage, Beauty&Care, or Tech industries a plus
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Solid understanding of media metrics, their implications and corresponding studies. Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver
- Excellent English communication and presentation skills

Preferred Qualifications
- Experience with CPAS/Shopping Ads/E-commerce marketing
- Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT)
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving technical problems with product and engineering teams

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 7+ years of experience in digital media platforms, advertising KPIs, and cross-vertical knowledge
- 3+ years of people management experience with demonstrated success in leading high-performing commercial/advertising teams.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in 3C, Food&Beverage, Beauty&Care, or Tech industries a plus
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Solid understanding of media metrics, their implications and corresponding studies. Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver
- Excellent English communication and presentation skills

Preferred Qualifications
- Experience with CPAS/Shopping Ads/E-commerce marketing
- Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT)
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving technical problems with product and engineering teams

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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