1,539 jobs for "Customer Support Solutions Lead Engineer"

Job Description Summary
Field Service Engineer support on projects and multi-year service contracts within the Grid Automation business, helping clients in Sub-Saharan Africa with all technical aspects. They are part of a community of experts familiar with Substation Protection and Control Systems, in charge of commissioning and maintaining GEV Grid Automation systems and solutions according to the highest quality standards. They are also solving technical issues and providing quick responses to maximize asset availability and customer satisfaction.

Job Description

Key Responsibilities

Manage the preparation and inspection of site activities in coordination with the end client on current, new, and legacy protection, automation, and control technologies.
Commission GEV Grid Automation protection, automation, and control systems on-site at the client's location
Assist and lead technical meetings with clients, identify solutions that meet their needs, and promote them.
Carry out minor renovation/improvement projects, identifying opportunities for client developments.
Coordinate the resolution of technical issues on multi-year service contracts (O&M).
Provide remote (hotline) support to clients in troubleshooting and internal follow-up of technical issues encountered during operation.
Perform maintenance and technical support activities remotely and/or on-site during projects execution

Required Qualifications

Bachelor's degree in Electrical Engineer, electronic, Electro technic or related field
Minimum 10 years of experience in Automation and Controls
Minimum 5 years of experience in the field of substation commissioning mainly in Protection and Control Command including the use of commissioning tools
Fluency in both English and French

Desired Characteristics

Organizational skills and Rigor
Ability to write Tests, Diagnosis and Commissioning report
Customer Oriented and Safety Driven
Experience in Automation Engineering could be a plus
Ability and willingness to travel approximately 70% of the time, as required
Good interpersonal skills and Team spirit

Additional Information

Relocation Assistance Provided: Yes

About GE Vernova

GE Vernova is helping change the world. Be part a team driven by purpose, fueled by challenge, and united in shaping the future of energy, every day.

Size: 10,000+ employees
Industry: Engineering

View company profile