Join a high-impact team where your expertise in Agile delivery, portfolio governance, and cross-functional partnership will directly shape how Consumer Branded Card builds and ships products. You'll work at the intersection of product, technology, and controls - bringing structure, clarity, and momentum to a fast-moving organization. This is a role for someone who thrives on making complex systems run better and loves building the operating foundation that lets great teams do their best work.
As a Senior Associate, Product Delivery Manager in Consumer Branded Credit Card Product, you will partner with the Head of Operations to drive consistent, scalable best practices for product delivery across Area Product Groups. You will work closely with product and technology leaders, quad members, and development teams to improve how the full product quad plans, executes, and delivers. In this role, you will assess portfolio and product health to identify opportunities to strengthen Agile at scale and mature product management practices - advancing product vision, planning, and delivery discipline.
Job responsibilities - Own the portfolio controls operating model, including standards, governance cadence, required artifacts and evidence, and exceptions management
- Monitor and track product health metrics and ensure teams follow required SDLC, change, and release control steps, driving actions to address gaps
- Own Jira Align hygiene and Epic management, including maintaining epic quality and monitoring Epic Delivery validation metrics to ensure accurate planning-to-delivery traceability
- Partner with the Product Agility Lead to execute Agile delivery ceremonies, including Backlog Review and Quarterly Planning
- Partner with Card Business Controls to coordinate audit readiness, including evidence collection, retention approach, and timely responses to control inquiries
- Define and maintain portfolio control expectations - required evidence, frequency, and tolerances - and ensure consistent adoption across product teams
- Maintain the product Confluence ecosystem, including up-to-date content, standardized templates, and organized information architecture
- Identify and mitigate program risks, proactively addressing roadblocks and monitoring dependencies and inter-related efforts across teams through escalation to resolution
- Collaborate with cross-functional product teams to define project scope, objectives, and deliverables, ensuring alignment with business goals and designing program touchpoints for status reporting
- Partner with the Head of Operations to develop, document, and refine processes for critical business functions including executive updates, portfolio road mapping, offsites, fiscal budget planning, and resourcing
- Drive team effectiveness by establishing communication patterns, building culture, and monitoring team morale to surface and resolve friction points
Required qualifications, capabilities, and skills - 5+ years of product management experience
- Strong knowledge of Agile and Lean delivery and portfolio-level planning, including quarterly planning, dependency and risk management, and capacity and throughput concepts
- Proven ability to drive data hygiene, standardize workflows and templates, manage epics, and maintain clean, accurate content ecosystems
- Familiarity with SDLC and change and release management controls, with the ability to ensure teams follow required steps and produce appropriate evidence
- Strong cross-functional partnership skills across Product, Technology, Finance, and Controls, with the ability to influence without authority and drive adherence to standards
- Excellent written and verbal communication skills, with experience facilitating governance forums, planning events, and driving action and decision logging
- High bar for data quality, documentation hygiene, and process improvement, with the ability to identify root causes and implement durable fixes
- Highly organized and self-motivated, with the ability to flexibly adapt to internal and market forces while delivering customer-focused outcomes
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
