At J.P. Morgan, exceptional client service is at the heart of what we do. As a Client Service Manager - VP, you'll build trusted relationships, champion client needs, and drive world-class service at every touchpoint.
Job Summary:Manage a portfolio of asset manager clients across Global Custody, Depository, Fund Administration, Transfer Agency, and ALTS products. Own client satisfaction, collaborate across teams, and drive continuous improvement. This high-impact role demands responsiveness, broad product knowledge, and a relentless focus on enhancing the client experience.
Key Responsibilities:- Serve as the primary escalation contact for clients and internal stakeholders.
- Oversee client portfolios, ensuring exceptional service and proactive expectation management.
- Lead client meetings, communicate product and system enhancements, and ensure ongoing satisfaction.
- Establish and manage governance processes, monitor service levels using KPIs and RAG ratings.
- Drive reduction of billing errors and carry costs; ensure accurate, timely fee billing.
- Oversee global initiatives and remediation projects to meet service standards.
- Mentor and develop junior team members, fostering ownership and teamwork.
- Resolve complex client issues through cross-functional collaboration.
- Advocate for clients, driving impactful change and keeping their needs central to decision-making.
- Identify opportunities to improve efficiency and reduce risk, influencing client behaviors.
- Represent the client voice for enhancements across stakeholders.
- Communicate directly and effectively to broker successful outcomes on complex issues.
Required Qualifications & Skills:- Bachelor's degree.
- 8+ years in financial services, servicing institutional clients.
- Strong knowledge of Global Custody, Traditional, Hedge, Private Fund Services, and ALTS structures.
- 3+ years of direct people management.
- Excellent communication, presentation, and project management skills.
- Effective problem-solving and decision-making abilities.
- Sound judgment and ability to make decisions on behalf of clients and J.P. Morgan.
Preferred Qualifications:- Experience in securities services or supporting ALTS clients/products (Client Service, Operations, Onboarding, Product, Fund Administration, Transfer Agency, Depositary, Custody).
- Knowledge of securities service products and eagerness to expand industry expertise.
- Commitment to continuous improvement.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
