Job Description
The Value-Added Services (VAS) Lead is responsible for coordinating the daily execution of Value-Added Services warehouse operations, including receiving, inventory control, material storage, inventory accuracy, material availability, and shipping support. This role leads the daily activities of receiving associates, Clamp Truck Operators, and High Reach Operators to ensure materials are received, accurately tracked, stored, and available to support customer production requirements while maintaining a safe, organized, and efficient operation. Leads by example by promoting a culture of safety, teamwork, accountability, and continuous improvement while fostering collaboration across Receiving, Inventory Control, Shipping, Transportation, and Value-Added Services to ensure effective communication and operational continuity.
Essential Duties and Responsibilities
VAS-Warehouse Operations
- Coordinate the receipt of inbound trucks containing VAS materials, display components, pallets, and packaging supplies.
- Verify inbound shipments against carrier documentation, investigate discrepancies, and ensure packing lists are provided to the Material Coordinators within 24 hours.
- Ensure materials are accurately received into the WMS, assigned to the appropriate storage locations, and put away according to established procedures.
- Coordinate material staging and availability to support production schedules and customer orders.
- Maintain warehouse organization and inventory accuracy throughout receiving and storage activities.
VAS- Inventory Control
- Maintain inventory accuracy through proper receiving, inventory transactions, storage practices, and product identification.
- Coordinate weekly cycle counts, investigate discrepancies, and implement corrective actions to maintain inventory integrity.
- Provide inventory accuracy and cycle count results to Material Coordinators.
Material Planning and Shipping Support
- Coordinate inventory transfers to other distribution centers, including shipment quantities, dimensions, weights, staging, and shipping readiness.
- Ensure material availability to support production schedules while minimizing operational interruptions.
Leadership and Team Development
- Monitor daily operational performance using key performance indicators (KPIs) and communicate issues, risks, and improvement opportunities to leadership.
- Lead, assign, coach, and develop Clamp Truck Operators, High Reach Operators, Inventory Control associates, and other assigned personnel.
- Prioritize daily workload to support customer commitments, production schedules, and operational objectives.
- Support onboarding, cross-training, and associate development while reinforcing standard operating procedures, teamwork, operational flexibility, and business continuity.
Safety and Operational Excellence
- Promote a safety-first culture by ensuring compliance with company safety policies, PIV operating procedures, and warehouse standards.
- Protect associates, products, materials, equipment, trailers, and warehouse racking through safe operating practices and routine equipment inspections.
- Maintain organized work areas using 5S principles while identifying operational risks and continuous improvement opportunities.
- Coordinate material availability to support production requirements while improving safety, quality, productivity, and service.
Qualifications
- High school diploma or equivalent required. Associate's degree in Supply Chain, Logistics, Business, or a related field preferred.
- Minimum of 5 years of experience in distribution center, warehouse, logistics, or inventory operations, including at least 2 years in a lead or team coordination role.
- Experience in receiving, inventory control, material handling, and shipping operations.
- Working knowledge of Warehouse Management Systems (WMS) and inventory control processes.
- Experience operating and coordinating Powered Industrial Vehicles (PIV), including Clamp Trucks and High Reach Forklifts.
- Proficient in Microsoft Office, including Excel, Outlook, and Word.
- Strong organizational, communication, problem-solving, and decision-making skills.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Demonstrated ability to train, coach, and support the development of warehouse associates.
- Ability to work collaboratively across multiple departments while maintaining a strong customer service mindset.
- Ability to lift, move, and work in a warehouse environment and obtain certification to operate Powered Industrial Vehicles (PIV), as required.
Key Performance Indicators (KPIs)
- Safety performance, PIV compliance, and damage prevention.
- Inventory accuracy and cycle count accuracy.
- On-time receiving, material availability, and shipment readiness.
- Productivity and labor utilization.
- WMS accuracy and SOP compliance.
- Associate training and cross-training.
- Continuous improvement participation.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
