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Atlassian

Commercial Customer Success Manager, DX

Remote / FlexibleSalesPosted 20 days ago

Apply on company site View full job

Sales | Salt Lake City, United States | Remote, Remote

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

You will join a team of collaborative CSMs and report to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company.

This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.

Become a product expert and a master of our customer success process
Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
Create and maintain a customer success plan, tracking success initiatives
Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
Identify and resolve potential renewal challenges to ensure a high renewal rate
Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
Arrange and conduct Executive and C-level services-related discussions according to the account strategy
Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
Collaborate closely with all functions of the business to ensure our customers are successful
Proactively track and report key account metrics to measure success and identify areas for improvement

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

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About Atlassian

Atlassian is a leading provider of collaboration software. Our software products help teams all over the planet make the impossible, possible.

Size: 10,000+ employees
Industry: Technology

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