97 jobs for "Customer Experience Representative (CXR)"

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This individual will also wash and detail vehicles.

This position pays $18 / hour and is located at the Erie International Airport (ERI) 4411 W 12th Street Erie, PA 16505.

We offer:

Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Training and development

We have the following schedule available:

Monday: 4:00pm to 12:00am
Tuesday: OFF
Wednesday: OFF
Thursday: OFF
Friday: OFF
Saturday: 4:00pm to 12:00am
Sunday: 4:00pm to 12:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years

About Enterprise Mobility

Enterprise is a family-owned, world-class portfolio of transportation brands that services the entire globe, with nearly 9,000 locations and more than 90,000 team members.

Size: 10,000+ employees
Industry: Client Services

View company profile

Perks and Benefits

Health and Wellness
- FSA
- HSA
- HSA with Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Return-to-Work Program
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- 401(K)
- Relocation Assistance
Office Life and Perks
- Company Outings
- Happy Hours
Professional Development
- Promote from Within
- Mentor Program
- Access to Online Courses
- Internship Program
- Leadership Training Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Veteran founded/led
- Employee Resource Groups (ERG)