Commercial Card Fraud Prevention is a customer-centric organization focused on high-quality client interactions and service. As a Fraud Manager, you will lead fraud prevention operations supporting Commercial Card and Prepaid clients when JPMorganChase identifies potential unauthorized activity. You are accountable for operational performance, fraud loss management, escalation oversight, and maintaining a strong risk and control environment. You will drive disciplined management routines-including Monthly Business Reviews (MBRs)-and partner with senior stakeholders to deliver measurable outcomes across service, quality, efficiency, and loss results.
Key Responsibilities
- Provide operational leadership for Commercial Card and Prepaid Fraud Prevention, ensuring timely, accurate, customer-focused case handling in a high-volume environment.
- Lead and develop people through coaching, performance management, engagement, succession planning, and talent development.
- Own performance management routines across service levels, productivity, quality, and escalation turn-around time; ensure consistent execution and accountability.
- Manage Fraud Loss and controls oversight, identify loss drivers, conduct trend and root-cause analysis, drive remediation action plans, implement controls/process improvements, and validate sustainable results through governance and monitoring.
- MBR Creation & Presentation: develop executive-ready scorecards/trend narratives, risks/issues, and action plans; present to leadership and drive follow-through on decisions and commitments.
- Oversee client escalations and high-impact issues with clear ownership, communication, documentation, closure, and sustainable fixes.
- Drive continuous improvement and change execution (process redesign, SOP governance, controls strengthening, efficiency initiatives).
- Partner cross-functionally (Operations, Product, Technology, Risk/Compliance) to resolve systemic issues and improve end-to-end processes.
- Ensure audit readiness and strong issue management aligned to a robust risk and control mindset.
- Reinforce Chase Operating Principles and a culture of accountability and client-first service.
Required Qualifications
- Demonstrated management experience leading teams and/or leaders in operations, fraud, risk, or client service environments.
- Strong ability to manage performance using metrics, routines, prioritization, and stakeholder alignment in a high-volume setting.
- Proven analytical skills (trend analysis, root-cause analysis) translating insights into measurable action plans, including loss-focused initiatives.
- Experience creating executive-ready materials and presenting business performance updates (MBRs or similar).
- Strong written/verbal communication skills; ability to influence senior stakeholders and drive decisions.
- Proficiency in Microsoft Office (Excel required; PowerPoint and SharePoint strongly preferred).
- Ability to lead through change and drive consistent execution across multiple workstreams.
Preferred Qualifications
- Commercial Card and/or Prepaid, fraud /operations experience, including escalation management and case tracking disciplines.
- Experience leading loss reduction initiatives and/or control enhancements tied to measurable outcomes.
- Experience partnering with Technology, Product & highly matrix teams to address systemic drivers and improve tools/processes and create efficiencies.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
