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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ExperienceThe Senior Technical Consultant - Analytics is a hands-on delivery specialist responsible for executing the build, configuration, data migration and testing work-streams within Analytics.
Working under the direction of the Technical Architect and Solution Architect, the STC owns specific delivery work-streams end-to-end implementation and delivery of dashboards, reports, recipes etc. The STC also mentors Technical Consultants on the team, reviewing their work and ensuring the quality of implementation and the scalability of the solutions.
What You'll Actually Be Doing- Design scalable, secure, and end-to-end data and analytics architectures (data pipelines, modeling, storage, and visualization) tailored to client business needs.
- Lead client discovery workshops, gather and translate complex business requirements into technical specs, and map out target-state analytics solutions.
- Develop, test, and optimize robust ETL/ELT data pipelines, data models, and analytics workflows to ensure high performance and reliability.
- Design and deliver intuitive, high-impact dashboards, reporting solutions, and self-service BI capabilities that drive actionable business insights.
- Take end-to-end ownership of technical project delivery, ensuring quality standards, timeline adherence, and alignment with client deliverables.
- Serve as a trusted technical advisor to clients and internal stakeholders, translating complex technical concepts into clear business terms.
- Establish best practices for data governance, quality control, data security, code reviews, and documentation across the analytics pipeline.
- Guide and mentor junior data engineers and analysts, supporting continuous skill development and process improvements within the team.
You're Our Person If...- 5+ years of experience building scalable dashboards, reports, and data visualizations within Salesforce CRM Analytics (formerly Tableau CRM / Einstein Analytics).
- Hands-on experience with data transformation using Dataflows and Recipes, as well as developing predictive and prescriptive models using Einstein Discovery.
- Demonstrated experience building Salesforce Flows to automate processes and integrate Next Best Action strategies.
- 5+ years of active participation on deployment teams using Agile/Scrum methodologies.
- Proven track record of successfully delivering customer projects, ideally in enterprise-level Salesforce CRM environments.
- Strong written and verbal communication skills-equally adept at writing executive emails, facilitating whiteboard sessions, or delivering technical presentations to key stakeholders.
- Self-starter with a strong desire to learn new technologies, solve complex problems, and drive innovation to help scale the organization.
- Bachelor's degree or equivalent practical experience. Relevant experience will be evaluated based on core role competencies (including professional work, military service, volunteer roles, or extracurricular leadership).
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Even Better If...- Proven experience migrating reporting systems from on-premises servers to the cloud, or transitioning legacy BI tools to Salesforce CRM Analytics (CRMA) or Tableau.
- Working knowledge of Tableau Next and Salesforce Data Cloud.
- Hands-on experience with end-to-end project delivery across Tableau Server or Tableau Cloud environments.
- Direct exposure to building Agentforce journeys triggered from Salesforce Data Cloud activation segments.
EXPERIENCE REQUIREMENTS
- 3+ years of end-to-end implementation experience across Salesforce CRM Analytics (CRMA), Einstein/Agent Analytics, Dataflows, Recipes, dashboard creation, Salesforce Flows, and Next Best Action (NBA).
- Hands-on experience with core Salesforce development, including Apex classes, Triggers, and Lightning Web Components (LWC).
- Proven expertise in integrating Salesforce with external systems, writing SQL queries, and utilizing complex joins for data extraction and analysis.
- Demonstrated proficiency in data modeling, process modeling tools, and industry best practices.
- Strong interpersonal skills with a proven ability to communicate effectively across cross-functional teams and client stakeholders.
SALESFORCE & PLATFORM CERTIFICATIONS
- Required: Salesforce Administrator
- Required: Salesforce Certified CRM Analytics and Einstein Discovery Consultant
- Preferred: Salesforce Certified Tableau Consultant
- Preferred: Salesforce Data Cloud Consultant
- Preferred: Salesforce Platform Developer I
- Preferred: Salesforce Certified Tableau Next Consultant
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
