226 jobs for "Customer Trainer"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T)organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here

Description

The IS&T Mergers & Acquisitions team maintains accountability for all IS&T activities globally to ensure the seamless integration of people and technology into Apple. The team is responsible for the project management methodology, documentation and templates, KPI's, executive reporting, and delivery activities for all M&A integration projects. Members work closely with leadership, business stakeholders, technical engineers, trainers, support teams, information security, and others to successfully integrate acquired organizations. The Project Manager role oversees the planning, execution, and operational transition of M&A integration projects. It orchestrates project communication, marshals resources based on needs, drives solutions to unique integration requirements, manages project timelines, and otherwise facilitates the transition of acquired companies into the Apple corporate environment. This role is highly cross-functional, requiring a strong ability to align diverse teams on a common goal. A blend of business and technical acumen coupled with project management discipline is critical to success.","responsibilities":"Manage communication with project stakeholders, business partners, and leadership

Coordinate and track IS&T deliverables (e.g. network circuit procurement, training, e-mail migration) across concurrent projects

Lead process and technology solutioning efforts with functional and regional groups

Provide regular and accurate reporting on the status, timeline, and health of M&A integrationprojects

Maintain program documentation to reflect the most current integration processes and tools

Collaborate with business partners to identify and document technology needs

Collaborate with global teams to develop, document, and deliver plans for each project

Maintain close relationships with support functions such as Collaboration Services, DNS, NewProduct Security, and Apple Information Security

Develop and maintain a working knowledge of trends and best practices within Apple

Establish and cultivate positive relationships at all levels

Preferred Qualifications

BA/BS degree or equivalent preferred

PMP or other project management certification a plus

A dependable team player with business maturity, enthusiasm and a positive attitude

Exceptional problem solving and critical thinking skills

Effectively coordinates work and communication across disparate groups of individuals

Excellent communication skills with an ability to articulate complex concepts to all levels of personnel (staff to executive)

Thrives in a dynamic, fast-paced environment with multiple competing priorities

Able to quickly adapt to new technical and functional concepts

Minimum Qualifications

5+ years related M&A experience

Proven track record of managing technical activities on M&A integration projects in a global environment

Clear understanding of networking, e-mail, web server, DNS, and domain technologies

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $126,600 and $190,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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