222 jobs for "Customer Advocate"

Sr Cust Serv Specialist

At Bank of America - Phoenix

Posted on Oct 17

View job Apply on company site

Fidelitys Licensing Accelerator Program (SIE®) - Covington, KY

At Fidelity Investments - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Servicing Travel Advisor III - Chase Travel (Hybrid - Plano, TX)

At JPMorgan Chase - Plano · Fort Worth

Posted on Oct 23

View job Apply on company site

Prácticas de Data Scientist - Customer Experience STP27

At Schneider Electric - Barcelona

Posted on Nov 4

View job Apply on company site

Sales - Community Specialist - Hobart (Tasmania)

At Apple - Hobart

Posted on Oct 17

View job Apply on company site

Senior Product Manager

At Fidelity Investments - Salt Lake City

Posted on Nov 4

View job Apply on company site

Senior Technical Support Engineer ( SASE / Cloud Security / SD-WAN | Mexico )

At Palo Alto Networks

Posted on Oct 28

View job Apply on company site

Technical Content Writer

At Infosys - Remote / Flexible

Posted on Oct 28

View job Apply on company site

Vertical Account Manager, Healthcare, Spectrum Business

At Spectrum - Coppell

Posted on Nov 1

View job Apply on company site

Customer Service Advisor

At JPMorgan Chase - Edinburgh

Posted on Oct 20

View job Apply on company site

Account Manager II, Eats Global (Sales Plan)

At Uber - CMX

Posted on Oct 27

View job Apply on company site

Retail Associate II

At NIKE, Inc. - Serravalle

Posted on Oct 12

View job Apply on company site

Customer Success Manager (m/f/d)

At Eaton - Vienna

Posted on Oct 24

View job Apply on company site

Principal Customer Success Manager, Strategic - France

At Atlassian - Remote / Flexible

Posted on Oct 27

View job Apply on company site

Senior Strategic Partner Manager, Uber Eats Paris

At Uber - Paris

Posted on Oct 20

View job Apply on company site

Customer Success Manager

At Schneider Electric - Buffalo

Posted on Oct 23

View job Apply on company site

Fidelitys Licensing Accelerator Program (SIE®) - Smithfield, RI

At Fidelity Investments - Remote / Flexible

Posted on Nov 3

View job Apply on company site

Sales - Community Specialist - Multi Locations in VIC (Full-time / Part-time)

At Apple - Hopper Crossing

Posted on Oct 17

View job Apply on company site

Vice President, Slate Portfolio Product Strategy

At JPMorgan Chase - Wilmington · New York

Posted on Oct 16

View job Apply on company site

Sales - Community Specialist - Multi Locations in NSW (Full-time / Part-time)

At Apple - Penrith

Posted on Oct 17

View job Apply on company site

Bank of America

Sr Cust Serv Specialist

Phoenix, AZPosted 23 days ago

Apply on company site View full job

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements:

• A desire to advocate for internal/external clients to meet and exceed their expectations (Customer focus)

• Ability to show a genuine concern for people, their needs, and their perspectives with voice tone, word selection, and listening (Empathy)

• Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy-to-understand manner, and clearly articulate why a solution is the best course of action

• Interpersonal written communication skills to accurately document activity in proper business writing

• Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical and design thinking)

• Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn)

• Ability to leverage multiple software applications to execute an intricate process

• Ability to remain current with iterative software and process updates

• Ability to work Saturday hours as required

Desired:

• 1+ years of experience working with clients and handling difficult client situations in a service setting such as banking, food service, retail, hospitality, sales, call center etc.

• 1-2 years of experience in the Banking/Financial Industry

• Basic understanding of banking product and operations

• Basic understanding of estate settlement

• Communication strategies for clarifying information or de-escalating a situation

Skills:

• Active Listening

• Attention to Detail

• Critical Thinking

• Decision Making

• Oral Communications

• Recording/Organizing Information

• Conflict Management

• Problem Solving

• Research

• Written Communications

• Customer Service Management

• Customer and Client Focus

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10,000+ employees
Industry: Financial Services

View company profile