1,017 jobs for "Customer Solution Architect"

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

The China Product team develops consumer propositions and the platforms that bring them to life. This role supports Visa Select Reward Platform (VSRP), Infinite Access and related rewards and benefits capabilities, connecting business requirements with solution architecture and technology delivery.

What a Director, Solution Architecture - Rewards & Benefits Platforms does at Visa

Lead functional solution design for rewards and benefits platforms. Work closely with business product owners and the technology leader to turn consumer, issuer and partner needs into clear requirements, workable architecture and reliable platform capabilities. This role requires technical depth and architectural judgment, alongside the ability to understand business objectives and explain design trade-offs.

Business Requirements and Functional Design

• Lead discovery with Consumer Products, benefits teams, client-facing teams and operations to clarify user journeys, business rules and platform needs.

• Translate requirements into functional specifications, process flows, data models, interface requirements and acceptance criteria.

• Define journeys covering registration, card eligibility, campaign enrollment, benefit entitlement, reward qualification, redemption and fulfillment, as applicable to each platform.

• Address complex rules such as customer segmentation, spending thresholds, quotas, benefit limits, expiry, refunds and reward reversals.

Solution Architecture and Technical Partnership

• Develop end-to-end solution blueprints spanning consumer interfaces, rules engines, transaction data, partner services and operational tools.

• Work with the technology leader to evaluate architecture options, integration approaches, dependencies and non-functional requirements.

• Understand APIs, data flows, batch and event-driven processing sufficiently to challenge assumptions, identify gaps and resolve design issues with engineers.

• Design for reusable capabilities, configurable business rules, traceability, resilience and maintainability rather than one-off campaign implementations.

• Partner with Security, Privacy and other control functions to incorporate appropriate access, consent and data-handling requirements.

Delivery and Platform Improvement

• Support roadmap prioritization by assessing technical feasibility, business value, delivery effort and platform dependencies.

• Work with engineering teams and external providers to resolve requirement and design questions throughout delivery.

• Define critical test scenarios, support business acceptance and investigate complex issues across rules, data, interfaces and fulfillment.

• Use platform performance and operational feedback to improve reliability, reward accuracy, user experience and speed to market.

• Own functional solution coherence while the technology leader retains accountability for detailed engineering design and delivery.

Projects you will be a part of

• VSRP and Infinite Access platform enhancements and partner integrations.

• Reusable eligibility, campaign, entitlement and reward-fulfillment capabilities.

• Integration of transaction data and external benefits services.

• Platform modernization and operational tooling improvements.

Why this is important to Visa

Consumer propositions depend on platforms that apply complex rules accurately and deliver benefits reliably. This role bridges business and technology so that rewards and benefits can be launched efficiently, scaled across partners and maintained sustainably.

Visa requires at least 4 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need

• Typically 12+ years of relevant experience, including solution architecture, systems analysis or technical product roles for complex platforms.

• A technical foundation gained through software engineering, systems design or equivalent hands-on experience, with demonstrated solution architecture capability.

• Ability to translate ambiguous business needs into functional designs, data flows, interface specifications and testable requirements.

• Working knowledge of APIs, databases, system integration, rules-based processing and batch or event-driven architectures.

• Experience partnering directly with technology leaders and engineering teams to assess trade-offs and resolve design issues.

• Strong business analysis, stakeholder management and communication skills in Mandarin and English.

What will also help

• Prior work on complex rewards, loyalty, points, cashback, membership or benefits platforms.

• Experience with points accrual and redemption, entitlement management, reward ledgers, reversals, reconciliation or partner fulfillment.

• Familiarity with card-linked offers, payment transaction data and multi-party financial services integrations.

• A degree in Computer Science, Engineering, Information Systems or a related discipline.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Visa

Help us enable everyone on the planet to gain access to the global economy by being the best way to pay and be paid.

Size: 10,000+ employees
Industry: Client Services

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Perks and Benefits

Health and Wellness
- Long-Term Disability
- HSA with Employer Contribution
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account (HRA)
- Virtual Fitness Classes
- Mental Health Benefits
- HSA
Parental Benefits
- Family Support Resources
- Fertility Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Summer Fridays
- Leave of Absence
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(k) With Company Matching
- Financial Counseling
Office Life and Perks
- Commuter Benefits Program
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Happy Hours
- Casual Dress
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote from Within
- Learning and Development Stipend
- Tuition Reimbursement
- Mentor Program
- Leadership Training Program
- Associate or Rotational Training Program
- Lunch and Learns
- Internship Program
- Professional Coaching
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)