3,713 jobs for "Customer Service Engineer"

Description

DUTIES: Performs as subject matter expert for OTA System Performance and Triage. Responsible for execution and performance of OTA Vehicle Programming and Integration including early development, issue resolution, test fleet triage, and many other critical OTA technical leadership activities throughout the entire organization. Manage the technical resolution and troubleshooting of issues stemming from OTA CTFs, Fleet Triage, development vehicles, vehicle plants, and the entire car park. Work in partnership with ECU DREs, software VESCOM Verification program teams, OTA Deployment Operations, and the OTA Subsystem/Component organization to ensure issues are understood and comprehended in requirements, CGs, and test cases. Oversee triage, root cause, and resolution of all OTA performance issues stemming from vehicle software, OTA Engine (CGM, TCP, VCU), back office, parts authoring, connectivity, and any other OTA performance or quality concerns. Support OTA Problem Resolution (triage) team in all activities supporting issue identification, support, and resolution including CGM/CAN log analysis and vehicle data acquisition. Work closely with Development Teams, OTA Deployment Operations, 12V Parasitic, brand quality managers, field service engineers, and OTA customer service engineers to identify and resolve issues related to or stemming from OTA Programming and Performance. Support creation, PRC, root cause, resolution, read across, verification test plans, and feedback of Vehicle Programming PRTSs stemming from OTA and related subsystem components. Create OTA issue analysis training for OTA Problem Resolution (triage) team, and develop OTA triage capability across the entire organization. Support the Engineering Group Leader (EGL) in defining, managing, and prioritizing strategic OTA initiatives. Review and analyze new requirements including SDV2.0, CGM Enhancements, OBD and evolve test methodology. Hybrid Work Policy - 3 days In-office, 2 days remote - Must be able to report to local office.

REQUIREMENTS: Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or related field of study. Seven (7) years of experience as a Technical Lead, Principal Engineer, or related occupation. Three (3) years of experience in the following: Software deployment; Project management and troubleshooting skills; OTA Execution and troubleshooting; CAN Log Analysis; OTA Campaign Authoring; Jira, Git, and CANalyzer; CI/CD and Project Management including Jenkins, GitLab, GitHub and Jira; C/C++, Python and MATLAB; CAN, LIN and Ethernet; and ISO 14229, AUTOSAR Basics, and SAE J1939.

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Size: 10,000+ employees
Industry: Engineering

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