4,539 jobs for "Customer Quality Engineer"

Imagine what we could do together. At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms - covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production - managing serial numbers, network credentials, and verified software.

At ETS, we take pride in developing groundbreaking, world-changing platforms and services. Our ETS applications play a crucial role in supporting the Apple ecosystem by offering identity management, factory and device support, infrastructure support, platform support, and collaboration tools. Whether you're logging into Apple, making a purchase, or enabling Apple devices, our applications are there every step of the way, ensuring a flawless and secure experience.

Description

THIS ROLE IS DESIGNED FOR DRIVEN INDIVIDUALS WHO:

Love learning new technologies and thrive in solving sophisticated challenges.

Are independent, motivated, and excited to take on ambitious projects.

Excel at collaborating with engineering teams and can stay calm under pressure.

Have a passion for delivering quality, reliable solutions in a dynamic, high-energy workplace","responsibilities":"As Site Reliability and Operations Engineer (SRE), you'll be part of the action-working closely with application teams to automate operations, optimize infrastructure, and solve issues in an exciting, fast-paced environment. You'll play a vital role in ensuring that our systems are reliable, scalable, and high-performing.

Preferred Qualifications

Hands on experience with monitoring and logging tools (e.g., Prometheus, Splunk, Grafana, CloudWatch)

Proficient in Linux, Networking concepts (TLS/SSL, DNS, Load Balancers, etc..) and troubleshooting skills in large scale environments

Source control management such as Git / Understanding of CI/CD, Release Engineering and DevOps

Understanding of security standards, policies, and cryptography

Experience with Incident / Problem management and RCA

Strong Network, Load Balancing (Nginx, Envoy, NetScaler) experience is a huge plus

Good solid understanding using Kubernetes concepts such as networking, Storage, Secrets, Deployments, Containers. AWS or GCP are preferred.

Knowledge or experience in Governance and Compliance.

Understanding of SRE principles, including observability, error budgeting, service reliability measurements through SLA & SLO & SLI, corresponding telemetry standards and practices, and product feedback.

Strong analytical skills

Minimum Qualifications

5+ years of experience in Site Reliability Engineering, DevOps, Software Engineering, or a related field

Strong foundation in programming language (Java) or scripting (Python / Bash / LUA)

Hands on experience in one or more databases (Relational / NoSQL like Oracle, MongoDB)

Education: Bachelor's or Master's degree in Computer Science or a related field (equivalent practical experience)

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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