Lead end-to-end enterprise payments UX strategy, aligning stakeholders and delivering accessible, AI-responsible experiences. As an Experience Design Vice President in Payments Experience Design, you will independently lead the strategy and execution of end-to-end enterprise payment experiences that balance business goals and customer needs, informed by research and insights. You will operate with significant autonomy, turning ambiguity into clear direction, aligning senior stakeholders, and driving outcomes across product, engineering, data, and research.
You will set the experience bar across your domain through strong craft, inclusive design, and implementation-aware thinking. You will champion responsible use of AI-assisted workflows to improve speed and quality while maintaining high standards for accessibility, accuracy, and data sensitivity.
Job Responsibilities
- Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes
- Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration
- Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers
- Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes
- Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation
- Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards
- Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences
- Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls
Required qualifications, capabilities, and skills
- 5+ years of experience in UX, product design, or experience design, leading complex cross-functional work with senior stakeholders
- Proven ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution
- Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities
- Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process
- Strong data fluency and research-informed decision-making, able to connect insights to strategy and outcomes
- Advanced technical literacy and strong partnership with engineering, including understanding of client-side technologies, APIs, and how system constraints shape experience
- Demonstrated ability to use and govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity
Preferred qualifications, capabilities, and skills
- Experience designing for enterprise payments or similarly complex, regulated products
- Experience scaling patterns and standards through design systems and reusable components
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
