2,354 jobs for "Learning Operations Lead"

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Fidelity's Background Investigations team provides comprehensive global vetting of new hires as well as conducting extensive post-hire reviews and piloting emerging technology for investigations. We work enterprise-wide and partner with diverse teams such as Talent Acquisition, Employee Relations, Legal, Risk, IT, and Procurement to help business units navigate complex hiring situations.

In this role, you'll build new partnerships and strengthen existing ones to champion best practices for associate vetting across Fidelity. You'll play a vital role in various cross-functional committees, including the Vendor Risk Acceptance Committee, and develop strong partnerships with procurement and TA Operations to ideate on technology improvements across complex systems. This cross-functional experience will give you insights to shape Background's future state technology roadmap to improve our day-to-day operations.

Other long-term projects for this Director include knowledge base design, partnering with enterprise learning to establish a formalized onboarding program as well as recurring training program for associates to continue their learning after onboarding.

This leader will be embedded across investigative pods and accountable for identifying and implementing opportunities for process improvements. They will also partner with Internal Investigations on both the delivery of criminal trainings and the escalation of sensitive issues.

• Provide outstanding leadership and advocacy for the Background Investigation team

• Foster strong partnerships with stakeholder across the firm `

• Identify opportunities to improve our current ways of working across Fidelity

• Implement transformational upgrades to modernize the team's investigative process and technology

• Evaluating the effectiveness of our vendor partners, contingency planning strategy and evaluate the ROI in our investments

The Expertise and Skills You Bring

• 12-15 years of strategy, operations, or cross-functional business experience

• Management and coaching expertise, from entry level to people managers

• Exceptional verbal and written communication, presentation, and analytical skills; executive briefing experience preferred (L1, L2, L3)

• Demonstrated expertise in investigative analysis and techniques or a strong desire to build investigative skillsets and learn our proprietary methodologies

• Exceptional relationship management and partnership building experience

• Track record of managing a portfolio of work with diverse sensitivities and priority levels; ability to quickly diagnose and navigate sensitive organizational matters

• Experience building new programs and/or comfort working within ambiguity

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Security
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

About Fidelity Investments

A privately- held financial services company that is committed to helping people invest and plan for their futures.

Size: 10,000+ employees
Industry: Financial Services

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Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(k) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Professional Development
- Tuition Reimbursement
- Promote from Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program