4,008 jobs for "Customer Engineer I"

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The IS&T (Information Systems and Technology) organization at Apple builds and maintains mission-critical applications and services that support Apple customers, employees, partners, and products worldwide. IS&T's Legal and Global Security Solutions (LGSS) Team is seeking an experienced full stack developer to join its engineering organization where you will work with a highly talented team of software engineers and product managers to build scalable and secure solutions that empower Apple's legal, security and compliance functions.

G&A Solutions Engineering (GSE) is IS&T's dedicated technology partner for Apple's general and administrative functions - including people, finance, facilities, legal, and security. The team builds and delivers integrated technology solutions that keep these functions running efficiently and securely at global scale. GSE also works closely with business teams to develop custom tools that improve productivity and bring greater automation and consistency to G&A operations across Apple.

About LGSS Engineering

We build and maintain critical tools and services for legal, compliance and security requirements at Apple. We are responsible for eDiscovery solutions for data collection, data preservation, legal holds, knowledge mining as well as law enforcement and privacy compliance tools. We are also responsible for developing key compliance and crisis management tools that protect Apple's assets, people, and regulatory obligations as well as tools for intellectual property enforcement and fraud prevention. We own the full software engineering lifecycle for all of these solutions from software development and quality assurance to DevOps and sustained production support.

Description

Your responsibilities will include all aspects of software development from architecture and system design to implementation and maintenance. This role requires a highly skilled and adaptable engineer who thrives in an ambiguous environment and takes ownership of project delivery from inception to deployment. The ideal candidate will collaborate across teams, mentor engineers and drive innovation while implementing features aligned with our product roadmap.","responsibilities":"Design, develop and maintain scalable, reliable and secure web applications

Architect robust solutions while considering performance, security and maintainability

Work with functional leads, business stakeholders, project managers and technical teams in a cross-functional environment to understand requirements and implement solutions

Provide level-of-effort estimations based on thorough research, code study and work prioritization to inform stakeholders of progress and delivery timelines

Perform and ensure rigorous code reviews to ensure high-quality code

Mentor and provide technical guidance to other software engineers

Identify root causes of complex technical issues and deliver robust fixes

Participate in operational duty rotations when needed to resolve production issues and critical customer escalations

Share knowledge through presentations, documentation and best practice discussions

Identify and contribute to process improvements that enhance efficiency and maintainability

Drive innovation for new and existing solutions through Generative AI and other AI/ML techniques

Preferred Qualifications

Active U.S. government Top Secret Security Clearance

Strong computer science fundamentals including data structures, algorithms, and system design, with proven problem-solving and debugging skills

Solid understanding of software architecture principles including load-balancing, microservices, system observability, security, cryptography, performance, and reliability

Hands-on experience building components, frameworks, and libraries that improve software efficiency and scalability, with a strong appreciation for software quality and testing

Familiarity with AI/ML algorithms and frameworks, AI-powered assistant tools, and experience integrating AI/ML concepts into software design and implementation

Experience with cloud platforms (AWS/GCP), cloud data warehousing (Snowflake), and CI/CD tools, with working experience in Agile development methodologies

Minimum Qualifications

Eligibility for and willingness to apply for a U.S. government Top Secret Security Clearance

4+ years of software development experience in Java, with strong object-oriented design skills

Experience in both frontend and backend development, including building and maintaining large-scale, scalable systems

Hands-on experience with relational and non-relational databases and proficiency with Unix operating systems

Solid knowledge of application performance optimization techniques and caching solutions

Bachelor's degree in Computer Science/Engineering or equivalent work related experience

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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