3,656 jobs for "Customer Support Engineer"

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

SUMMARY
Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develop and maintain QA plans and process routings, which reflect intended/actual activities.
• Provide support for all quoting activities by participation in initial process design, development, and implementation phases.
• Evaluate and support inspection processes via inspection aids and instruction guidelines.
• Support all training programs by development and implementation of specialized training sessions for all applicable functions.
• Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.
• Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.
• Provide trend analysis of defects occurring at the customer, supplier and internally.
• Participate in the vendor survey activities as applicable.
• Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts.
• Interface with all departments as applied to the Policies and Procedures with special regard to ISO, EN4600 and GMP documentation.
• Monitor departmental activities and provide technical and logistical guidance/support for the quality engineering staff as applicable.
• Interface and provide technical support on quality issues with the customer as needed.
• Support and focus corrective action efforts and utilizing the SPC data and corrective action tracking package and create and implement any meetings, procedures, or team-building concepts as necessary as part of the corrective/preventative effort.
• Serve as liaison between Jabil Circuit and suppliers or customers on quality related issues.
• Improve technical support for the quality organization.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS
Bachelor's degree required and two years related experience; or equivalent combination of education and experience.

Preferred Qualifications:

- Develop and implement quality control methodologies for liquid cooling systems, coolant distribution units (CDUs), heat exchangers, manifolds, cold plates, pumps, valves, hoses, tubing, and associated fluid handling equipment.

- Perform and evaluate pressure testing, leak testing, flow verification, hydrostatic testing, and fluid system integrity validation to ensure compliance with product specifications and reliability requirements.

- Review and analyze fluid system performance data, including flow rates, pressure differentials, temperature gradients, heat transfer efficiency, and coolant quality metrics.

- Support qualification and validation activities related to fluid dynamics, thermal management systems, and cooling infrastructure utilized in high-performance computing, AI, and data center applications.

- Conduct root cause investigations involving coolant leaks, flow restrictions, contamination events, pressure losses, thermal excursions, and component failures.

- Utilize statistical methods and engineering analysis to evaluate process capability and quality performance associated with fluid-based products and manufacturing processes.

- Collaborate with design, manufacturing, supplier quality, and reliability engineering teams to establish inspection criteria and acceptance standards for thermal management assemblies and fluid-bearing systems.

-Validate incoming materials and assemblies for compatibility with liquid cooling applications, including wetted materials, seals, fittings, pumps, heat exchangers, and coolant systems.

-Support first article inspections (FAI), process validations, and product qualification activities involving thermal transfer and fluid system performance requirements.

-Ensure compliance with applicable industry standards and customer specifications governing pressure-containing systems, leak testing, thermal performance, and fluid cleanliness.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

About Jabil

Made Possible. Made Better.

Size: 10,000+ employees
Industry: Manufacturing

View company profile