365 jobs for "Product Support & Services Director"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About UKG and ESE

At UKG, we believe great businesses are built by great people. Our Enterprise Solutions & Experience (ESE) organization partners across the company to simplify how work gets done and deliver technology that supports meaningful business outcomes. We bring together people, process, data, and technology to create connected experiences for employees, customers, and partners.

About the role
Sr. Director, Software Engineering
We're seeking a Senior Director, Engineering to lead the strategy, architecture, engineering, and operations of UKG's Go-to-Market (GTM) platforms. This leader will work closely with Sales, Marketing, Business Development, Renewals, Finance, Product, and other technology teams to modernize the systems and experiences that support the customer and revenue lifecycle.

The role leads a portfolio of business-critical platforms and integrations, connecting business priorities to secure, reliable, scalable technology. The Senior Director will also help advance AI-enabled GTM experiences through transformational initiatives such as Project Nova.

Platforms in scope

The portfolio includes platforms such as Salesforce, Clari, Eloqua, as well as the integrations, automation, and data services that connect them.

What you'll do:

- Set the engineering strategy and multi-year roadmap for GTM platforms, aligning investments and delivery with business priorities.
- Lead platform design, development, integrations, automation, data quality, security, and operational support across the portfolio.
- Partner with business leaders and GTM Operations to translate business needs into clear requirements, platform roadmaps, and measurable outcomes.
- Modernize the lead-to-cash experience through initiatives such as Project Nova, improving how teams manage demand, pipeline, forecasting, pricing, quoting, approvals, contracting, and renewals.
- Establish platform standards and governance that improve reliability, security, and data consistency while enabling appropriate business configuration and agility.
- Guide adoption of AI and automation in GTM workflows, working across user experience, orchestration, enterprise context, and systems of record.
- Build and maintain strong partnerships across Sales, Marketing, Business Development, Renewals, Finance, Product, and technology teams.
- Build, coach, and retain a high-performing engineering organization; develop leadership depth and a culture of accountability, inclusion, and continuous improvement.
- Manage vendor relationships, third-party support providers, capacity, budgets, risks, and delivery performance across a complex portfolio.
- Track platform health and business outcomes, using operational and experience measures to identify opportunities and guide investment decisions.

Basic qualifications:

- 12+ years of progressive leadership experience across GTM platforms, sales engagement, customer experience, or marketing applications within enterprise SaaS or technology organizations.
- Experience leading in a global or highly matrixed organization, with a record of influencing outcomes across functions, geographies, and organizational boundaries.
- Strong operational and analytical acumen, including the ability to use data to identify performance drivers, make sound tradeoffs, and communicate a clear, actionable point of view.
- Demonstrated success leading transformational initiatives and engaging senior stakeholders in complex situations.
- Strong executive presence and written and verbal communication skills, with the ability to influence VP-level and senior cross-functional leaders.
- Demonstrated ability to develop leaders, set high standards, address performance issues decisively, and build an engaged, accountable culture.

Preferred qualifications:

- Experience at the Senior Director level, or with equivalent scope, including at least three years in a senior director role; alternatively, at least five years of director-level leadership managing comparably large and complex engineering initiatives.
- Experience in HCM, payroll, time and labor, workforce management, or a similarly complex enterprise SaaS domain.
- Experience managing or closely partnering with third-party support providers or outsourcing partners.
- Demonstrated success leading adoption of AI-enabled capabilities, such as Agentforce, knowledge retrieval, sales insights, quality automation, or coaching tools.
- Experience with marketing platforms, CRM, CPQ, operational dashboards, and sales experience measurement.
- Experience applying continuous improvement methods such as Lean, Six Sigma, Kaizen, ITIL, or equivalent practices.
- Bachelor's degree or equivalent practical experience.

Company Overview:

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That's why more than 80,000 organizations worldwide trust UKG to run their workforce - not just manage it. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $214,400 to $305,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

About UKG

Size: 10,000+ employees
Industry: Technology

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