661 jobs for "Director, Customer Success"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As a technical sales professional, you will lead technical sales and pre-sales activities in the mainframe domain, clarify customer requirements and challenges, and propose optimal solutions that combine hardware, software, and related offerings.

You will collaborate with Customer Partners, Consult Partners, and engineers to support the creation, development, and advancement of target opportunities, while clearly communicating Kyndryl's expertise and differentiated value in mainframe modernization and the Core Enterprise / zCloud domain through demos, presentations, and workshops. As a sales leader, you will also develop and manage sales plans to drive opportunity growth and customer success.

What you will do

• Clarify business requirements, technical requirements, and current challenges through customer discussions

• Propose mainframe hardware, software, related software, and solution offerings

• Work with account teams and engineers to develop solutions based on feasibility, value, and risk

• Plan and deliver proposals, presentations, demos, PoCs, and workshops

• Lead sales planning, opportunity progress, pipeline management, and stakeholder coordination to support deal closure

• Conduct pre-sales quality checks, internal alignment, and compliance reviews

• Co-create optimal technical solutions with alliance partners and internal / external stakeholders

Who You Are

Required skills and experience

• 3+ years of sales experience at an IT vendor, proposing or selling hardware, software, or related solutions

• Sales and proposal experience for external customers, not limited to internal group companies

• Ability to clarify customer requirements and propose suitable solutions with account teams and engineers

• Experience leading sales planning, progress management, and stakeholder coordination as a sales leader

• Mainframe sales or engineering experience, or strong motivation to learn the mainframe domain

• Practical experience in consultative selling or pre-sales

• Strong customer-facing, clear communication, and customer-success mindset

Preferred skills and experience

• Experience proposing mainframe modernization solutions

• Sales experience with mainframe hardware or software

• Sales experience with mainframe-related software or solutions

• Facilitation skills to lead workshops and customer sessions

• Bachelor's or master's degree

• 5+ years of experience proposing or selling technical services to customers across multiple industries

• Technical knowledge or certifications related to Core Enterprise / zCloud

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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