370 jobs for "Manager, Customer Experience II"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Team

You'll join a team building workforce management products that help organizations manage time, labor, and employee schedules. You'll work with colleagues across product, engineering, quality, and operations to coordinate complex programs and deliver useful, reliable solutions for customers.

About the Role

You'll coordinate cross-functional technology programs from planning through delivery. You'll help teams agree on goals, manage dependencies and risks, and keep partners informed so they can make timely decisions and deliver high-quality outcomes.

You'll build and maintain program plans, milestones, and delivery measures with product and engineering partners.
You'll bring teams together to clarify scope, owners, dependencies, and decisions, then track commitments through completion.
You'll identify delivery risks and issues early, work with owners on response plans, and escalate when a decision or additional support is needed.
You'll lead program reviews and write concise updates that explain progress, changes, risks, and next steps.
You'll use delivery data and team feedback to identify gaps, improve planning, and strengthen execution practices.

About You
Basic Qualifications
You have a bachelor's degree in a relevant field, or equivalent practical experience.
You have experience coordinating technology programs or projects with multiple teams and interdependent work.
You can create and maintain plans, track actions and risks, and communicate clear status updates to different audiences.
You can facilitate working sessions, clarify ownership, and follow through on decisions and commitments.

Preferred Qualifications
You have worked with software product or engineering teams.
You have used project tracking and collaboration tools to manage plans, dependencies, and delivery data.
You can use spreadsheets or reporting tools to summarize progress and identify delivery trends.
You have experience supporting distributed teams across locations or time zones.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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