At JPMorganChase, you have the opportunity to make a meaningful impact by leading the delivery and operational excellence of market data platforms that power critical trading and business functions across the globe. If you're passionate about platform stability, cross-functional collaboration, and driving continuous improvement at scale, this role is built for you.
As a Product Delivery Manager at JPMorganChase within the Commercial & Investment Bank's Market Data Technology team, you will be responsible for the operational ownership, stability, support, and continuous improvement of strategic market data platforms. You will combine technical delivery, automation, operational resiliency, vendor management, and business partnership to ensure critical market data services remain available, secure, and optimized across global business lines. The team operates as a cross-business technology unit, collaborating with counterparts in Asia-Pacific, Europe, the Middle East, and North America through a follow-the-sun model, with a strong emphasis on issue resolution, process sharing, and product rollouts supporting all lines of business across various asset classes.
Job responsibilities- Own the stability, performance, and end-to-end product delivery of strategic market data platforms across global business lines
- Support and manage broker and trading applications including Tradeweb, ICAP, BrokerTec, Tullett Prebon, and Tradition
- Develop and drive automation solutions to improve efficiency, service quality, and incident resolution across the platform
- Monitor service health, analyze operational trends and metrics, and lead continuous improvement initiatives
- Lead software releases, upgrades, migrations, and strategic platform initiatives from planning through production
- Partner with business, operations, engineering, and vendor teams to deliver technology solutions aligned to business priorities
- Lead major incident response, root cause analysis, and problem remediation to reduce recurring issues and improve platform resilience
- Manage daily operations, change management, and the transition of new services into production support
- Manage vendor relationships, service performance, escalations, and technology roadmaps to ensure delivery commitments are met
- Drive resiliency initiatives including disaster recovery, capacity planning, and elimination of single points of failure
- Own technology risks, control gaps, audit findings, and regulatory remediation activities to maintain a strong risk and control environment
Required qualifications, capabilities, and skills- Formal training or certification on product engineering concepts and 5+ years applied experience
- Experience supporting virtual desktop and application streaming environments
- Strong TCP/IP troubleshooting skills and infrastructure knowledge
- Proven experience managing production incidents and resolving complex technical issues in a high-availability environment
- Strong communication skills with the ability to engage traders, technology teams, vendors, and senior stakeholders effectively
- Experience with change management and incident management processes in a regulated financial services environment
- Hands-on experience with automation technologies such as PowerShell, Python, REST APIs, or similar tools
- Strong documentation, organizational, and time management skills with the ability to manage multiple concurrent priorities
Preferred qualifications, capabilities, and skills- Experience with Cloudpaging or Numecent application virtualization technologies
- Experience with observability and monitoring platforms such as Geneos, Grafana, Splunk, Dynatrace, or similar tools
- Background in market data, electronic trading, or front-office technology environments
- Familiarity with AI-assisted tools for troubleshooting, automation, and knowledge management
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
