Designation : Senior Batch Specialist
Key Expectations
- Configure, test, and maintain Alight's proprietary Total Benefit Administration™ (TBA) system to support client requirements
- Deliver accurate analysis and test plans for low to medium complexity projects
- Ensure smooth batch operations post-implementation and ongoing system stability
- Support and monitor automated production jobs, addressing failures and ensuring smooth execution.
- Mentor and coach new hires on batch configuration and test execution
- Maintain high standards of quality, accuracy, and compliance while meeting delivery timelines
- Collaborate effectively with global teams and proactively communicate status and risks
Required Skills
- Strong knowledge of US Benefits Domain (Health Management / Defined Benefits
/ Defined Contributions)
- Hands-on experience with:
- SQL (intermediate level)
- SAS programming
- Batch processing concepts
- System analysis and testing (Unit & Integration)
- Understanding of:
- SDLC principles
- Relational database concepts (tables, keys, queries)
- Data flows and batch processing logic
- Ability to debug and troubleshoot system and code issues
- Excellent written and verbal communication skills
- Strong analytical, problem-solving, and attention-to-detail skills
- Ability to adapt to changing priorities and work independently
Role Description
The Senior Batch Specialist is responsible for configuring, testing, and maintaining Alight's Total Benefit Administration™ (TBA) system. The role involves delivering accurate analysis and test plans that reflect technical data extraction and coding requirements aligned with client needs.
This position works closely with client delivery teams to build and sustain a comprehensive system platform supporting all client requirements. Post-implementation; the role ensures batch operations run smoothly and remain current.
In addition to technical responsibilities, the Senior Batch Specialist plays a key role in coaching and mentoring new associates, contributing to quality management, shared services support, and effective communication across teams.
Detailed Responsibilities
- Production Support, Documentation & Ongoing Task Management - 65%
- Quality Management & Testing - 10%
- Coaching & Mentoring - 10%
- Client & Internal Communication (SDT huddles, touchpoints) - 10%
- Shared Services Support - 5%
Education
- Bachelor's degree in computer science, Mathematics, or equivalent analytical discipline
- B.Tech / BCA / MCA preferred
Experience
- Prior experience with Alight / Aon / Wipro is an added advantage
Behavioral & Cultural Expectations
- Treats everyone with respect and dignity; embraces diversity
- Adheres to the Alight Code of Conduct
- Demonstrates ownership, initiative, and accountability
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com .
Alight requires all virtual interviews to be conducted on video.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
- Actively contributes to CSR and internal organizational initiatives
Work Conditions
- Flexible working hours as per business requirements
- Collaboration with global and offshore teams
- Mobility across India locations based on team alignment and business needs
- Participation in training sessions, business routines, and office/offsite meetings
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.
