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Responsibilities

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe.

We are looking for a proactive and detail-oriented Service Operations Project Intern to support day-to-day service operations in Brazil.

This role will focus on ticket operations, issue tracking, and coordination with internal teams and BPO vendors. You will play a key role in ensuring smooth execution of service processes and improving customer and seller experience.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities:
1. Ticket Operations & Daily Execution
- Monitor and manage daily service tickets (buyer / seller cases).
- Support ticket routing, follow-ups, and SLA tracking.
- Identify abnormal cases and escalate when necessary.
- Ensure timely and accurate handling of service requests.
2. Issue Tracking & Operational Support
- Track recurring issues and summarize key patterns.
- Support basic root cause analysis for common problems.
- Assist in maintaining issue logs and reporting trackers.
- Help improve operational efficiency through daily observations.
3. BPO Support
- Work closely with BPO teams to ensure proper execution of SOPs.
- Follow up on pending cases and ensure resolution quality.
- Support communication between local teams and vendors.
4. Cross-team Coordination
- Support communication with internal stakeholders (Ops, Logistics, Policy, Product, etc.).
- Help document issues, action items, and follow-ups.
- Ensure alignment across teams on ongoing topics.

Qualifications

Minimum Qualifications:
- Please submit your CV in English, as the role requires communication with global stakeholders and the evaluation process will be conducted in English.
-Currently pursuing a Undergraduate in Business or a related discipline.
- Strong attention to detail and sense of ownership.
- Comfortable working with data (Excel / Google Sheets).
- Able to handle operational tasks with consistency and quality.
- Strong analytical and communication skills across diverse stakeholders.

Preferred Qualifications:
- Interest in e-commerce or operations is a plus

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Please submit your CV in English, as the role requires communication with global stakeholders and the evaluation process will be conducted in English.
-Currently pursuing a Undergraduate in Business or a related discipline.
- Strong attention to detail and sense of ownership.
- Comfortable working with data (Excel / Google Sheets).
- Able to handle operational tasks with consistency and quality.
- Strong analytical and communication skills across diverse stakeholders.

Preferred Qualifications:
- Interest in e-commerce or operations is a plus

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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