307 jobs for "Service Experience Analyst"

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CSL

Accounts Receivable Analyst (Fluent Portuguese Required)

Liverpool, United KingdomFinancePosted 3 days ago

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Position Purpose:
The role is part of the Accounts Receivable team and is responsible for performing Collection and Cash Application activities and running and reviewing reports. This role will provide customer support around payments and investigate opportunities to improve customer satisfaction. It will also support ad hoc queries, projects and continuous improvement initiatives. For payment issues and escalations, this role will liaise with collection agencies and with the CSL Sales and Customer Service Teams.

Main Responsibilities and Accountabilities:
- Run aging reports and review AR balances.

- Resolve non-payment issues with customers.

- Liaise with collection agencies where applicable.

- Liaise with the Sales or Customer Service teams for payment escalations when needed.

- Process write-offs once approved.

- Respond to ad hoc customer queries.

- Liaise with Customer Service on customer queries as required.

- Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction.

- Apply cash to customer accounts according to remittance instructions and in line with policies and procedures.

- Research remittance errors (including analyzing any deductions self-applied by the customer) and escalate as required

- Process manual credit / invoices as required in line with policies and procedures.

- Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit)

- Support ad hoc projects or continuous improvement activities.

Position Qualifications and Experience Requirements:
Experience

1+ years' experience in accounting and finance including Accounts Receivable, Cash Applications and Collections. Experience in global scientific/pharmaceutical industry highly desirable.

Must have fluent verbal and written Portuguese skills

Competencies

This role requires several important behavioral competencies to be successful:

• Sound interpersonal skills and some ability to influence.

• the ability to think through ambiguous issues.

• effective decision making and priority setting.

• strong drive for results.

The position also requires the ability to build and maintain sound relationships and collaborate effectively with multiple levels and cross functionally with E2E Finance.

Hybrid Working - 3 days per week on Liverpool Site/Speke

About CSL Seqirus

CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.

Watch our 'On the Front Line' video to learn more about CSL Seqirus

About CSL

CSL is a leading global biotechnology company with a dynamic portfolio of lifesaving medicines and therapies

Size: 10,000+ employees
Industry: Biotechnology

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