3,713 jobs for "Customer Service Engineer"

Apple is where individual creativities gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. Imagine what you could do here!

The System-Wide Quality organization is seeking an exceptional quality engineering manager to lead the User Experience Quality team-a unique black-box testing team that simulates real-world customer usage across Apple products to ensure we ship software that truly delights. In this role, you'll have the opportunity to shape the next chapter of User Experience Quality, leading the team through a multi-year evolution from periodic manual test passes to a comprehensive, continuous view of software quality at scale that directly influences executive decisions on product readiness, strategic priorities, and future quality investments.

Description

Unlike traditional QA teams focused on functional validation of specific apps or features, the User Experience Quality team takes a fundamentally different approach-assessing the function and feel of end-to-end use cases that matter most in our customers' daily lives.

This role requires a leader who possesses the same deep user experience intuition that makes the team's existing testing valuable while also championing innovation that amplifies its impact. You'll foster a culture of collaboration and continuous improvement while driving a transformative vision: evolving User Experience Quality from periodic manual testing into a holistic quality product that combines continuous AI-driven automation, focused manual test passes, and integrated data insights from across Apple.","responsibilities":"Grow and develop a team of passionate quality engineers

Drive a multi-year evolution from periodic manual testing into a holistic quality product that combines continuous AI-driven automation, focused manual test passes, and integrated data insights from across Apple

Deliver quality insights that directly influence executive decisions on product readiness, strategic priorities, and future quality investments

Build cross-functional relationships, evangelizing user experience testing at Apple

Preferred Qualifications

Demonstrated experience leveraging Generative AI to create and optimize testing products and automation

Familiarity with scripting languages (e.g., Python) for test automation and data analysis

Experience with objective and subjective analysis techniques

Minimum Qualifications

BS in Computer Science, BS/BBA in Management, or 4+ years of equivalent software quality engineering experience

2+ years of experience in a managerial or team leadership capacity

Excellent written and verbal communication skills

Creative thinker and strong problem solver with meticulous attention to detail

Proficiency with Apple operating systems, including iOS, macOS, tvOS, visionOS, and watchOS

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $183,700 and $319,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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