549 jobs for "Customer Success Program Manager"

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The Apple Services Engineering team exemplifies Apple's long-held passion for combining art and technology.

Do you believe that generative AI has the power to change how we live, work, and interact, and that privacy and security must not be sacrificed in the pursuit of those groundbreaking experiences? Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? If so, we want to talk to you!

We're seeking a seasoned manager to lead a team of Engineering Program Managers that build software for cloudOS and Private Cloud Compute which powers Apple Intelligence. As a people leader, you will play a pivotal role in shaping our strategy - what we build and how we build it - while building a team of extraordinary program/project managers. Leaders at Apple are hands on, in the details, and personally accountable for the success of their teams & projects.

Description

We seek strong fundamentals, but require more. You foster strong relationships, build trust, and influence without direct authority. You communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate. You thrive in uncertainty and strive to bring clarity and focus in a fast paced environment. You have a curious mind, always seeking to learn how things work.

","responsibilities":"Invest in the development of your team through hiring, coaching, and inspiring them to do their best work.

Manage multiple concurrent programs including scope, requirements, timelines, and prioritization.

Foster collaboration across cross-functional partners to formulate the roadmap, drive execution, and manage intake pipeline.

Drive on time delivery and deployment, establishing checkpoints, and communicating status updates.

Proactively identify issues, manage risks, identify mitigations, marshal resources, and re-plan as events warrant.

Play an active role in improving how products are built and projects are executed within the Apple Services Engineering organization.

Preferred Qualifications

In depth understanding of Apple's processes for building OS software and/or hardware.

Experience managing a team of technical program/project managers responsible for taking features through the complete software development life cycle

Minimum Qualifications

BS/MS in an engineering field, or equivalent experience

5+ years of technical program/project management for software and hardware projects

5+ years leading project management organizations

Has personally orchestrated the delivery of multiple significant client/server software products, under demanding timelines, managing multiple work streams cross functionally across a large organization

Excels in relationship building and has proven success in influencing without direct authority

Develops effective teams, comprised of early career and experienced employees

Cuts through ambiguity by establishing priorities, developing plans, and anticipating risks

Is self-motivated and enthusiastic, enjoys solving problems with teammates, and has demonstrated creative and critical thinking capabilities

Has best-in-class communication and presentation skills (written & verbal) to all levels of an organization

Demonstrates attention to detail and enjoys both hands-on work and high-level strategic thinking

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $212,600 and $376,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile