As a member of the Technology Resiliency team within JPMorganChase Global Technology's Chief Technology Office, you will help lead our global resiliency strategy, execution, and compliance. You will play a key role in driving continuous improvement of the Resiliency Operating Framework, ensuring alignment with firmwide standards and regulatory obligations.
In this role, you will also serve as a primary point of accountability for overseeing and coordinating the operational execution of technology and business resiliency activities. You will build strong partnerships with Application Owners, Site Reliability Engineering teams, Technology Resiliency Leads, and business stakeholders to deliver comprehensive resiliency coverage and ensure adherence to firmwide risk and control standards. Your work will directly support the firm's ability to recover critical platforms and maintain continuity in the face of operational disruption.
Bring your skills and experience to our global team supporting application and product owners who are delivering new and emerging technologies across the firm-advancing innovation and competitive advantage.
Job Responsibilities:
- Oversee and coordinate the end-to-end execution of technology resiliency activities across CTO, ensuring alignment with firmwide policies and risk standards
- Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across technology risk and controls operations to accelerate evidence synthesis, issue analysis, and executive reporting, with human-in-the-loop validation and appropriate handling of sensitive data.
- Provide domain expertise as guidance to application and product owners, ensuring technologists understand applicable risk, control, and policy requirements
- Coordinate and manage Technology Resiliency testing events, including planning, execution, and stakeholder communication for Maximum Exposure Point of Concentration (MEPC) testing across CTO products
- Collaborate with stakeholders, including Application Owners, Product Owners, Engineers, Tech and Business Control Managers, and Software Reliability Engineers to ensure alignment and integration of resiliency practices across the firm.
- Develop and maintain compliance reporting and dashboarding to provide clear visibility into resiliency metrics and objectives. Ensure timely and accurate communication to stakeholders and leadership, utilizing data from functional reports.
- Support regulatory exams, audits, and 2nd Line compliance initiatives, ensuring functional reports are aligned with compliance requirements.
- Establishes governance standards for AI-assisted workflows used in risk reporting and issue/action-plan management, ensuring traceability/auditability and alignment to security, resiliency, and regulatory expectations.
Required qualifications, capabilities, and skills - Strong understanding of IT security principles and best practices
- Demonstrated experience in technology risk, controls, or resiliency functions within a large-scale, complex technology environment
- Establishes governance standards for AI-assisted workflows used in risk reporting and issue/action-plan management, ensuring traceability/auditability and alignment to security, resiliency, and regulatory expectations.
- Establishes governance standards for AI-assisted workflows used in risk reporting and issue/action-plan management, ensuring traceability/auditability and alignment to security, resiliency, and regulatory expectations.
- Experience facilitating complex simulations and scenario-based exercises
- Strong verbal and written communication skills, with proven ability to present to and engage senior management and executive stakeholders
- Proven ability to build and sustain cross-functional partnerships across technology, business, and corporate functions, and influence stakeholders without direct authority
- Strong critical thinking and analytical skills, with the ability to assess risk exposure, identify gaps, and drive remediation
- Experience coordinating and managing technology testing or audit-related activities, including planning, execution, and reporting
- Proven ability to lead teams and develop talent while managing multiple priorities in a fast-paced environment, with strong organizational skills and attention to detail
- Experience with data analysis tools and techniques to support resiliency reporting and compliance monitoring
Preferred qualifications, capabilities, and skills - Financial Services industry experience
- Experience supporting transformation, resiliency uplift, or capability-building initiatives.
- Familiarity with third-party resiliency, supplier risk, business service mapping, and dependency management frameworks.
- Experience developing executive reporting, governance metrics, dashboards, and thematic insights.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
