11,412 jobs for "Technical Support Engineer"

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences. Imagine what you could do in your career when merging passion and dedication. This is how dreams come true. Are you passionate about broadcast technology, live event production, and building world-class technical experiences? Do you thrive in environments that demand multi-disciplinary technical expertise, white-glove service, and the ability to perform under pressure alongside some of the world's most recognized executives and talent? If so, this may be the role for you.

The IS&T Services Multimedia and Events team is responsible for the strategy, research, deployment, and sustainment of technology and workflows that power Apple's studio, corporate, and live event operations across all of Apple Services. Beyond event support, the team creates original content across a wide range of mediums - including video production, animation, and photography - ensuring that every creative output meets Apple's uncompromising standard of excellence. Members work closely with leadership, business stakeholders, engineers, vendors, and production teams across Services to deliver technology ecosystems and original creative work that meet the demands of a high-growth, global organization.

Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple - from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

Description

As an AV & Broadcast Engineer, you will serve as the primary technical lead for live events, broadcast productions, and AV conference room operations across Apple's IS&T Services Multimedia and Events team. You will help design, support, and operate broadcast and event production systems supporting Apple's live events, executive presentations, and studio productions. You will perform multiple critical roles including audio engineer, camera operator, mixer, streaming engineer, and technical director ensuring every live event and broadcast production operates flawlessly. You'll provide white glove technical support for Apple's most senior executives and high-profile external guests, and serve as a trusted technical partner across AppleTV, Music, and all of Services. This role requires deep expertise across AV infrastructure, broadcast engineering, live streaming technologies, multimedia productions as well as the ability to collaborate with business stakeholders and production teams to deliver seamless broadcast experiences.","responsibilities":"Leading stakeholder meetings to scope technical requirements for live events, town halls, and executive broadcasts.

Designing and operating broadcast systems supporting live and hybrid events across Apple TV, Apple Music, and Services organizations.

Identifying opportunities to improve broadcast infrastructure, workflows, and event reliability.

Serving as a technical supervisor and lead broadcast engineer for live in-person and streaming events, including town halls, executive interviews, and table reads.

Managing live event broadcast operations including rehearsal support, show execution, and troubleshooting.

Supporting live production workflows including audio engineering, camera operations, video switching, and streaming systems.

Performing all live event technical roles including audio engineering, camera operation, mixing, and streaming engineering.

Engineering and maintaining conference room AV infrastructure including Cisco and Crestron environments.

Maintaining and managing the Casting Rooms, Pitch Rooms, and Screening Theaters.

Supporting pitch meetings and executive presentations for AppleTV, ensuring a seamless experience for TV executives and VIP external guests.

Supporting the expansion of IS&T Services Multimedia and Events into new service areas including all lines of businesses within Services like Music, Sports, Fitness.

Collaborating with multimedia engineers, event teams, contractors, and vendors to deliver integrated production experiences and ensure all technical operations are executed at Apple's standard of excellence.

Collaborating with the multimedia team to assist in producing/supporting content when needed.

Preferred Qualifications

5+ years experience as a technical director, audio engineer, camera operator, mixer, and streaming engineer across in-person and remote production.

5+ years proficiency with streaming and web conferencing platforms including Zoom, WebEx, or Livestream.

5+ years experience supporting and maintaining enterprise conference room AV systems including Cisco, Crestron, and Dante audio networking.

5+ years strong understanding of signal flow, routing, and distribution including HDBaseT, SDI, and HDMI infrastructure.

5+ years hands-on experience with camera systems including Sony, Blackmagic, or PTZ systems and audio consoles such as Yamaha, Avid S6L, or Soundcraft.

5+ years experience with specialty room configurations including Casting Rooms, Pitch Rooms, and Screening Theaters.

Knowledge of video encoding and transcoding standards including H.264, H.265, and RTMP for live and on-demand delivery.

Experience with intercom and communication systems such as Clear-Com or RTS in live production environments.

Experience with LED wall and large-format display technology in live event and corporate settings.

Experience troubleshooting complex AV and broadcast systems in live, high-pressure environments.

Ability to lead technical discussions with stakeholders and translate event requirements into actionable production plans.

Proven ability to provide white-glove service in sensitive, high-visibility environments.

Experience supporting executive-level events and corporate broadcast environments.

Experience designing or maintaining large-scale AV environments.

Background supporting studio production, casting sessions, or live content production.

Experience with streaming platforms, hybrid events, and remote production workflows.

Strong collaboration skills across engineering, creative, and production teams.

Positive, solution-oriented mindset with a passion for live production excellence.

Hands on experience in Gen AI technologies.

Minimum Qualifications

BS Degree in Computer Science, or other Engineering fields, or equivalent experience.

5+ years experience in broadcast engineering, AV engineering, and live event production.

5+ years expertise supporting live broadcast environments including streaming, switching, and audio engineering with proficiency in production switchers such as Blackmagic ATEM or Sony MVS.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,500 and $207,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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